Job Description

The Royal Aeronautical Society is a not-for-profit membership organisation supporting aerospace, aviation and space professionals around the world. We are passionate about providing authoritative knowledge & information to advance the sector, promoting the exciting career opportunities in our sectors, encouraging the take up of STEM subjects through our outreach programmes, and supporting the continuous professional development of professionals throughout their careers.

The role

This is a part time role (3 days/21hrs per week) and as the IT Support Officer you will work with our Managed Services Partner to ensure the secure and stable provision of IT, technology and digital services and operations, and supporting staff to perform their duties.

Key responsibilities will include:

Support line managers with IT requirements for all new and existing staff including set up of accounts, licencing, software and hardware Liaise with external IT Support Partner to configure devices for staff members Order and distribute devices and other hardware for staff members (for in office and remote working) Ensure that all staff understand how and when to interact with partner support teams/helpdesks. Act as liaison for IT software and support partners, including infrastructure, cyber security, CRM database and website, and responsible for escalating issues when necessary Liaise with external IT Support Partner(s) to maintain Cyber Essentials Plus certification Liaise with external IT Support Partner on adhering to cyber security processes and testing Support review and implementation of IT and Security Policies Technical support & training for hybrid meeting and other office equipment Recording Asset Management Support CRM & Data Product Owner to administer the database and ensure the teams and business processes obtain maximum value to deliver objectives
Required Skills and Experience

Proactive approach to problem solving Strong organisation and time management skills Good communications skills Qualified in an IT capacity
Who we are looking for

The ideal candidate will be familiar with Microsoft 365, Active Directory and Azure and capable of managing hardware and software requirements. We are looking for proactive, motivated and problem-solving individuals who are keen to be a team player and succeed in a busy and varied role.

Salary: 28-33k pro rata

We are a small and passionate team and in return for your commitment, we offer:

training and support for your professional development 33 days paid annual leave (including bank holidays) Flexible/hybrid working Life insurance 8% pension contribution and match up to a further 2% Healthcare scheme for medical/dental expenses and mental health & wellbeing support (benefit in kind) Staff social events
We value equality and diversity and positively encourage applications from everyone.

To apply please send your CV and a covering letter describing how you fit the role to HR@aerosociety.com.

As part of our recruitment process, the RAeS collects and processes personal data relating to job applicants. The RAeS is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations. All applications will be deleted or destroyed one month after the recruitment process has ended. Should you wish further clarification, please obtain a copy of our Job Applicant Privacy Notice.

Should you not receive a response from us, please accept this as notification that you have not been successful.

Job Types: Full-time, Permanent

Pay: 28,000.00-33,000.00 per year

Benefits:

Company events Company pension Free flu jabs Health & wellbeing programme Life insurance Private medical insurance
Application question(s):

Are you able to commit to working 3 days / 21 hours per week and work on site in London approximately 1 day a week?
Education:

A-Level or equivalent (required)
Experience:

Microsoft 365, Active Directory & Azure: 2 years (required)
Licence/Certification:

IT Qualification (required)
Work authorisation:

United Kingdom (required)
Work Location: Hybrid remote in London W1J 7BQ