Job Description

IT Senior Engineer (Level 3)

Salary: 30,000 to 38,000 per annum

Full-time, Permanent

Who are ITCS?

At ITCS, we've been delivering innovative IT and Telecoms solutions across the UK since 2004. With offices in South Wales and Dorset, we provide IT Support, Cyber Security, Business Telecoms, Software Development, and Digital Services to businesses nationwide.

We're an award-winning company with a strong focus on people, progression, and doing things properly. We believe work should be challenging, rewarding, and enjoyable - and we're on a mission to build one of the best places to work in the UK.

As part of our ambitious growth plans, we're looking for a Level 3 Engineer to join our Poundbury office and play a key role in delivering high-quality IT solutions to our Southern clients.

The Role

This is a hands-on, senior engineering role where no two days are the same. You'll be the escalation point for complex technical issues, lead projects, and work closely with clients and engineers to ensure smooth delivery of IT solutions.

What you'll be doing:

Acting as an escalation point for Level 1 & 2 engineers Leading and delivering server migrations, Microsoft 365 implementations, and IT infrastructure projects Supporting onboarding of new customers and infrastructure upgrades Providing IT consultancy and technical input into projects Designing and implementing robust, secure solutions Working closely with customers to explain solutions Mentoring and guiding junior engineers Collaborating with senior management to ensure client satisfaction and operational efficiency

What are we looking for?

We're looking for engineers who are technically capable, customer-focused, and great to work with.

You'll ideally have:

A strong technical background in IT and problem-solving Experience leading or supporting complex IT projects Excellent communication and organisational skills A team-first attitude with a willingness to mentor and share knowledge Ability to manage multiple priorities and work independently

Technical Knowledge (desirable)

Microsoft 365 Administration (Exchange, SharePoint, Intune, Azure AD) Windows Server (2012-2025): Active Directory, DNS, DHCP Networking: TCP/IP, VLANs, routing, switching, Wi-Fi Firewalls & Security: Fortinet, DrayTek, SonicWall or similar VPN technologies and remote access solutions Virtualisation: Hyper-V, VMware Storage: SAN / NAS VoIP & Telecoms platforms Backup & Disaster Recovery solutions PowerShell scripting

Why Join ITCS?

Financial & Core Benefits

Competitive salary with annual review Commission and bonus opportunities Company pension and benefits package Perkbox membership offering perks, discounts, and wellbeing tools
Time Off & Work-Life Balance

Holiday allowance that increases with service Birthday day off Life Big Event Days - paid time off for major life moments (moving house, birth of your child, getting married) Family First flexibility - Shuffle your hours to cheer on your children's first day of school, Christmas concerts, or any milestone that matters. Tiered income protection for sickness, with support levels increasing by length of service. Flexible approach to working
Wellbeing & Lifestyle

Gym membership contribution & wellbeing programme Access to coaching and mentoring support Funded counselling and physiotherapy sessions A dedicated team of Wellbeing Champions offering support, referrals, and regular wellbeing activities/events Free parking and access to fleet vehicles for customer visits
Culture & Development

Regular company and team events Unlimited progression opportunities as the region grows Fully funded training and certifications, including Microsoft, Cisco, Cyber Security and other industry qualifications

Working Hours

Monday to Friday 37.5 hours per week Overtime and on-call opportunities available

Join ITCS

If you want to work somewhere that values people as much as technology, where progression is real and support is genuine, we'd love to hear from you.

Successful applicants will be required to complete a DBS check as part of the induction process.

ITCS is an equal opportunities and Disability Confident employer. We welcome applications from all backgrounds and are happy to make reasonable adjustments throughout the recruitment process.

Job Types: Full-time, Permanent

Pay: 30,000.00-38,000.00 per year

Benefits:

Additional leave Company events Company pension Cycle to work scheme Employee discount Free parking Gym membership Health & wellbeing programme On-site parking Referral programme Store discount
Application question(s):

When are you available to start?
Experience:

IT Support: 2 years (required)
Licence/Certification:

Driving Licence for more than two years (required)
Work Location: In person