Job Description

About the Role:

We are seeking a motivated and detail-oriented

IT Support & Software Tester

to join our growing team at

iLockerz

-- a leading UK manufacturer of smart locker systems. This role combines technical problem-solving with hands-on software testing, helping to ensure our products deliver consistent reliability and high performance.

The successful candidate will assist with day-to-day IT support, system testing, and general technical operations, contributing to the ongoing quality and innovation of iLockerz solutions.

Key Responsibilities:

IT Support

Provide first-line technical support to internal users and customers via email, phone, and remote access tools. Diagnose and resolve software, configuration, and device-related issues. Assist with setup, maintenance, and testing of smart locker systems and associated software. Manage and document system configurations, user access, and support tickets. Monitor software behaviour and escalate recurring or complex issues to the development team.

Software Testing

Test new software features, updates, and configurations prior to deployment. Create and execute detailed

test cases

to validate system behaviour across various modes of operation. Identify, document, and track bugs or inconsistencies using issue-tracking tools. Support regression, integration, and user acceptance testing processes. Verify bug fixes and updates in test environments before release. Provide structured feedback on performance, usability, and functionality.

Ad Hoc Duties

Support installations or updates at customer sites when required. Assist with technical demonstrations, product testing setups, or system simulations. Help maintain accurate records of testing results, version control, and change logs. Undertake general administrative or cross-departmental tasks as needed to support business operations.

Required Skills:

Confident with Windows environments; experience with

Linux

is a bonus. Familiarity with

MSSQL

or database querying is advantageous. Strong analytical, documentation, and problem-solving skills. Excellent attention to detail and communication ability. Familiarity with SQL queries, stored procedures, and optimisation techniques. Experience handling and resolving technical support tickets.

Preferred Qualifications:

Previous experience in IT support, QA, or software testing (preferred but not essential). Full UK driving licence (preferred due to occasional site visits). Prior experience working in a support-focused role or providing customer-facing technical support. Experience using Jira.

Soft Skills:

Excellent problem-solving skills with a detail-oriented mindset. Curious, proactive, and eager to learn new technologies. Strong written and verbal communication skills for interacting with both technical and non-technical stakeholders. Ability to prioritise tasks and manage time effectively. Works well independently and within a collaborative team, with a proactive and customer-centric approach. Methodical and organised with a structured approach to testing and issue tracking. Flexible and adaptable to changing priorities or ad hoc requests.

Benefits:

Competitive salary based on experience. Opportunities for professional growth and upskilling. Flexible work environment. Supportive and collaborative team culture.
Job Type: Full-time

Pay: 30,000.00-35,000.00 per year

Benefits:

Flexitime On-site parking
Work Location: In person

Reference ID: DEV1224JD
Expected start date: 01/12/2025