Job Description

2nd / 3rd line IT Support Engineer

Evesham, UK

Job reference:

2nd / 3rd line IT Support Engineer- Evesham

Employment type: Full Time

Hours per week: Monday - Friday 07:00 - 15:00

Established in Southport in 1975, Nationwide Produce PLC started life as a local produce merchant and today is one of the largest, longest established and most diverse companies in the UK. Covering all sectors of the market; food service, catering, processing, wholesale, export, and retail -our customers are able to buy a full range of vegetables, fruit and exotics from all around the world every day. Working closely with our fantastic supply base, we provide this service to over 1,000 customers throughout Europe, every day of the year.

An excellent and rewarding opportunity has arisen for an experienced, confident and ambitious IT support specialist to join our team. You will be responsible for all end-user support for our two Evesham based sites. Alongside the guidance of IT Heads of Departments, you will be the first line of contact for all on-site IT support and contribute to the overall general responsibilities of the IT team.

Job Role

End user IT support, including computer equipment trouble shooting, fault diagnosis and resolution. End user support, including software and operating troubleshooting, fault diagnosis and resolution. Network hardware troubleshooting, fault diagnosis and resolution. Network printer troubleshooting, fault diagnosis and resolution. End user laptop and PC configurations. New user accounts, desk and equipment set up including PC, printers, landline, mobile phones. Liaise with and carry out any other tasks required by the line manager.

Skills and experience

Minimum 2-3 years experience in 2nd line IT support (required). 3rd line IT support (advantageous). Degree or industry led qualification (required). Knowledge and experience in Microsoft technologies: Active Directory, Entra, DNS, DHCP, Microsoft 365, Exchange, Teams. Knowledge and experience in Server OS 2008 R2 to 2022. Knowledge and experience in backup technologies including Acronis Cyber Protect, Veeam, Hyper-V.

Key Responsibilities

Maintain good working relations with a wide range of contacts both internal and external to the business. Able to work as part of a designated team and supportive to other team members including willingness to cover duties in times of absence and holidays. Able to work independently and manage time effectively. Able to work unsupervised and under own initiative. Complete jobs in a timely manner. Ability to work in a fast paced and dynamic environment whilst demonstrating high-level accuracy and attention to detail. Ability to deal with sensitive information with discretion and to maintain confidentiality at all times. Able to communicate effectively. Flexible, positive and outgoing approach to work. Communicate effectively and the ability to work on their own initiative. Follow and adhere to all parts of the staff handbook.
Duties may change from time to time in accordance with the changing needs of the company. You will be expected to carry such duties out as normal. If there is any significant change, this will be discussed and agreed with you and may be included in a revised edition of the , otherwise more minor changes may be discussed with you at the time of your performance review. If there are any other changes to employment terms and conditions, such as changes to pay or hours, then these will be notified in writing.

All roles develop and change and this is a natural process due to technological, legal and business advancement. You are expected to embrace such change and show initiative and flexibility where appropriate.

Why work for Nationwide

At Nationwide Produce PLC, we believe in rewarding our people for their hard work and continued effort. As an employee you will have access to the following benefits:

Competitive salary Private Medical Insurance Continued employment training - we are passionate about progression and career development Life insurance covered up to 4 times employees' salary 28 days holiday per annum (inclusive of bank holidays) Incentivised charity work - We will match funds raised by an individual employee up to a maximum of 400 per year All of the tools of the trade in order to perform your job to the best of your ability Excellent working conditions and environment
Nationwide Produce PLC has been in business for 50 years. We are one of the largest, longest-established and most diverse produce companies in the UK, with over 200 employees and a group turnover of 186 million for the financial year 2023-2024.

We are proud to have been included in The Sunday Times HSBC International Track 200 for 2021. This award ranks Britain's mid-market private companies with the fastest-growing international sales, measured over their latest two years of available accounts.

Commitment to Diversity and Inclusion

Our aim is to create an environment where everyone belongs. We are committed to providing a diverse and inclusive workplace and promoting equal opportunities.

Joining Nationwide

Nationwide Produce PLC are officially a Great Place to Work-Certified. Our family values ensure our people sit at the core of our business and we are always looking to add to our exceptional teams. We welcome approaches from individuals who are dynamic and inspired to develop a career in the fresh produce industry.

Recruiting the right person is integral to our company culture and growth plans.
Job Type: Full-time

Pay: 35,000.00-40,000.00 per year

Benefits:

Company events Company pension Free parking On-site parking Private medical insurance
Work Location: In person

Application deadline: 26/05/2025
Reference ID: 2nd / 3rd line IT Support Engineer