Job Description

We're seeking an IT Support Specialist to join our team at Cloud Imperium Games, supporting our global workforce with their technical queries and challenges. As part of a collaborative environment, you'll be the frontline support for hardware, software, and app-related issues, ensuring an exceptional end-to-end employee experience through calls, emails, and chats. We use tools such as Jira, Confluence and the M365 package to manage our work and we value service excellence, teamwork and enthusiasm for cool tech.


Founded in 2012, Cloud Imperium Games creates cutting-edge videogames that defy expectations. We're currently developing Star Citizen, a record-breaking multiplayer online space sim, and Squadron 42, a cinematic single-player adventure set in the same universe. Join us as we break boundaries and make videogame history.

What does an IT Support Specialist at CIG do?

Support the charge in developing generalist IT support and troubleshooting skills across, hardware, software, infrastructure and Network this will include but not limited to: Diagnose and resolve hardware and software issues. Assist with major incident escalations and participate in incident resolution. Contribute to technology updates and develop ITIL best practices. Support complex technical challenges leveraging subject matter expertise and exercising discretion and independent judgement when determining the appropriate course for resolution.

What do we expect from our IT Support Specialist?

You have a basic technical knowledge of Microsoft Windows operating systems, Microsoft Office/O365, Active Director, Jira ITSM, Network connectivity and VPN protocols, and common collaboration tools such as Teams and Zoom. You have experience with meeting room AV technical hardware solutions and office network technology. You have experience in the varied environment that CIG operates. You possess strong troubleshooting skills, capable of resolving hardware, software, and application-related issues. Strong written and verbal communication skills with the ability to effectively present information articulately to Business users.

CIG Diversity Statement

CIG is a global company, staunchly committed to cultivating a culture and workplace that celebrates all backgrounds, lifestyles, and perspectives. Together, we are creating a space where authentic recognition, appreciation, and understanding of the importance of diversity is fostered by everyone. As an Equal Opportunity Employer, we strive to build a team that represents all walks of life, and we want every employee to bring all the things that make them unique to the work environment. The universe is as vast and varied as the people in it, and it's our differences that make it special.

Fraud Statement

We are aware of people receiving job offers that fraudulently allege to be from CIG. These types of fraud can be carried out through false websites, fake email addresses claiming to be from our company, or social media. We do not ask for your personal info like bank account numbers, identification numbers, etc through social media or chat-based apps, nor do we request or send money for the purchase of business equipment.

If you suspect fraud, please report it to your local authorities, as well as reaching out to us at info{@}cloudimperiumgames.com with any information you may have.