Job Description

IT SUPPORT TEAM LEADER
WINCHESTER
41,064 TO 46,049 PER ANNUM
THE OPPORTUNITY:
We're supporting our well established and highly reputable client as they seek to appoint an inspiring IT Support Team Leader to lead the team responsible for their non-Microsoft enterprise platforms.
This is a pivotal leadership role within the Digital Services department, offering the chance to drive innovation, shape enterprise platform strategy, and ensure that key business systems remain robust, efficient, and user-focused.
As IT Support Team Leader, you'll work closely with the Head of Digital Services and senior stakeholders to oversee the support, development, and evolution of a diverse portfolio of applications. You'll combine strong technical insight with the ability to understand organisational needs and translate them into effective digital solutions, all while developing a high-performing team.
If you are an experienced Enterprise Systems Manager, Head of Enterprise Systems, Systems Administrator, IT Support Team Leader, IT Project Team Leader, IT Project Manager or IT Support Manager, this opportunity is not to be missed!
THE HEAD OF ENTERPRISE SYSTEMS ROLE:

• Lead and manage the Enterprise Systems team, fostering collaboration, innovation, and professional growth.
• Take full responsibility for the balance between functionality, service quality, and system management requirements.
• Oversee application support and development for key non-Microsoft enterprise platforms.
• Provide expert advice on new or modified solutions, ensuring technical excellence and value for money.
• Shape and implement enterprise system policy and strategy, ensuring adherence to corporate, industry, and national standards.
• Collaborate with business users, suppliers, and the Head of Digital Services on ERP and enterprise platform design and optimisation.
• Support business units in automating and optimising processes to improve efficiency and user experience.
• Represent the University at national and sector level where required.

THE PERSON:

• Experience as a Enterprise Systems Manager, Head of Enterprise Systems, Systems Administrator, IT Support Team Leader, IT Project Team Leader, IT Project Manager or IT Support Manager
• Proven experience leading and managing technical or systems teams.
• Strong background in supporting and developing business-critical applications.
• Sound knowledge of SQL Server databases and relational data structures.
• Experienced in capturing and optimising business processes and workflows.
• Strategic thinker with a track record of shaping enterprise systems policy.
• Ideally experienced within the UK Higher Education sector.
• Advantageous experience with ERP systems and platforms such as SITS, Unit4 ERP, iTrent, Scientia, or Kx.
• Passionate about automation, digital transformation, and delivering exceptional end-user experiences.

THE BENEFITS:

• Hybrid working policy
• 35 days' annual leave
• Employee Assistance Programme
• Discounts at a wide range of retailers, restaurants and entertainment venues
• Free wellbeing events, including weekly exercise classes
• Contributory pension scheme
• On-site gym and sports facilities

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Skills Required