Job Description

We are looking for an IT Support Technician - 1st line

About this position

Hours: 35 hours per week - Monday to Friday 9:00 AM to 5:00 PM.

Salary Range: 23,000 - 25,000

Work Location: In Person (Office based in Horsham).

Comprehensive Benefits Package

Post Title: IT Support Technician - 1st line

Department: IT Services

Reporting to: IT Manager

Location: Head Office based in Horsham 5 days, with some travel throughout the UK

In Partnership is one of the UK's leading financial advice networks. From compliance to finance and business support, we assist our network in moving their business forward. In Partnership is proud that our advisers can provide a whole-of-market service to make the best product match for their clients.

Our Purpose

: "We deliver high quality support to our staff, advisors, clients, and business partners to achieve good outcomes in all areas of the business and to meet regulatory requirements of the FCA"

Our Values

: "Integrity, Professionalism, Consumer Focus, Partnership

This job description is designed to outline a range of main duties that may be encountered. It is not designed to be an exhaustive list of tasks & may be varied in order to reflect changes in the role, organisation or legislation.

Core Role Responsibilities:

Provide excellent customer service & technical solutions to end-users including staff & contractors.

Aim to resolve 1st line issues, escalating complex issues to 2nd or 3rd line support as necessary once all investigative avenues are exhausted, as required, following IT procedures.

Configuring laptops, mobile phones, tablets & printers for office based & remote staff in line with changes to staff, including new starters, leavers, access rights.

Troubleshoot IT Helpdesk tickets in line with department SLAs

Remote office visits to assist with project work or ad hoc work.

Updating & maintenance of IT documentation.

Assisting in all IT system implementations, IT network & infrastructure across all sites.

Complete administrative tasks, including but not limited to asset management, auditing, laptop maintenance.

Assisting with new application evaluation & implementation.

Essential Skills

Minimum 12 months experience in a similar related role.

Microsoft 365 app support (Outlook, Teams, OneDrive, Word, Excel etc).

Windows 11, troubleshooting, configuration, installation.

Software, Firmware & Driver installation.

Printer setup, configuration & maintenance.

Keen interest in technology & innovation.

Inquisitive & investigative self-motivated person.

Desired Skills

Active Directory / Microsoft Azure

Group Policy / Microsoft Intune Policy

Computer networking - DHCP / DNS / VPN

Mobile devices - Apple & Android

Microsoft 365 Exchange / Defender / SharePoint / Teams administration

Windows Server 2025 / 2019 / 2016

Person Specification

Ability to work on own initiative as well as working effectively as part of a team; however, even more importantly is the willingness to adopt a flexible approach to the work undertaken.

Demonstrate commitment by regular attendance & efficient completion of all tasks allocated in a proactive manner.

Carry out duties & responsibilities in compliance with health & safety policies & statutory regulations in a patient & positive manner.

Maintain high standards of personal accountability & be willing to learn.

Willingness to undertake training & progress personal development & contribute ideas.

A confident individual possessing a sound systematic & methodical approach to work while under pressure is essential.

The ability to communicate at all levels, in person & in all media types, sensitively & effectively.

Good communication skills including excellent telephone manner & the ability to communicate technical information clearly.

Customer focused, understanding the views & needs of others.

Corporate Duties and Responsibilities:

To promote & always work towards In Partnership's policy of delivery of Client Best Interest outcomes.

To always ensure adherence to the In Partnership suite of policy & procedures, with distinct regard & compliance with the Conflict-of-Interest Policy & Inducement & Incentive policy.

To take responsibility for own performance & to identify personal development areas.

Assist the wider team & business with your knowledge on an ad hoc basis where business needs require.

Ensure awareness & compliance of regulatory responsibilities & ensuring that the consumer outcomes are at the core of our focus in all work we do.

To maintain continual professional development & skills.

To ensure adherence at all times to the principles of data protection & to the OPGL policies on such matters.

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As a requirement of the Financial Conduct Authority's (FCA) Certification Regime, In-Partnership will carry out a pre-employment process to include pre-employment referencing, credit, and background (additional checks and information may be required for those at SMF). Information obtained during this process, and all subsequent data is deemed special category sensitive personal data and will be collected, processed and stored in line with the FCA's SMCR record keeping requirements.

In addition, In Partnership is committed to non-discrimination across the board, and in line with the Rehabilitation of Offenders Act (ROA) 1974.

We reserve the right to withdraw any offer of employment if relevant information during the pre-employment check process is omitted.

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Job Types: Full-time, Permanent

Pay: 23,000.00-25,000.00 per year

Benefits:

Company pension Cycle to work scheme Free parking Life insurance Private medical insurance Sick pay
Application question(s):

Are you in a commutable distance from Horsham town centre? Are you able to travel occasionally to our other UK offices? Do you have 1 years experience in IT support? Able to work 9-5 Monday to Friday in Horsham office? Are you able to work in the UK?
Work Location: In person