Job Description

Important information- If you are applying for this role, please request an application form as we do not accept CV's.

Purpose of role:

To provide First Line Technical Support for all users in school and a first-rate IT Support Service for Parents.

Main Duties and Responsibilities

Provide technical support for school users (and external guests) of the Windows based clients and attendant classroom Audio Visual equipment.

Provide technical support for iOS and MacOS based devices used by both staff and students.

Maintain, Update and Configure Classroom iPad sets for the Junior School.

Maintenance and resupply of school owned printing equipment.

Monitor Print Queues and resolve printing faults.

Provide managed wireless support and troubleshooting.

Respond to all Helpdesk Tickets in a prompt and professional manner and make an accurate record of work undertaken.

Provide induction and device onboarding to new staff and students.

To provide advice, support and training to other staff as appropriate in relation to the use of IT systems and facilities.

Resolve basic level network faults and issues.

Maintain and update the Avaya Telephone System.

Provide IT Support assistance to all Parents via email, telephone or in person.

Monitor Microsoft Endpoint Manager to ensure the Anti-Virus system is kept up to date and free from risk.

Monitor and Manage the Mobile Device Management application.

Attend Open Evenings/Days to provide information to Parents/Potential Students.

Assist the Data Team in ensuring the prompt issuance of credentials/information for access to the school systems.

Provide limited AV support to a small selection of Performing Arts events as agreed with the IT Development Manager and Bursar (no more than four per year agreed in advance).

To assist the Network Manager in cabling projects and providing basic network cabling installations.

To keep abreast of modern developments and products that are related to the main job purpose.

Troubleshoot and assist users with Office 365 issues and training.

Any other such tasks that may be reasonably requested.

Job Types: Full-time, Part-time, Temporary

Pay: 15.69 per hour

Work Location: In person