Job Description

About the Role
Job Overview

• Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging)
• Install, configure and support systems such as Windows, Citrix and AS400
• Ensure security and privacy is kept to and in accordance to CISO advisories
• Retail interfaces
• Backups
• Report service requests and incidents using Service Desk Plus application ensuring these are resolved in a timely fashion and to the agreed SLA's
• Liaise with third party vendors
• Maintenance of confidentiality of information in compliance with General Data Protection Regulation (GDPR) including the development and maintenance of information management and record-keeping systems related to areas of responsibility
• Contribute to the continuous improvement of internal systems and practices
• Other duties in accordance with role and within remit of skill base

Package Description

• 33,000 - 37,808 per annum (DOE)
• Permanent
• 37.50 hours per week

Employee Benefits

• Full-time employees receive 28 days of annual leave (inclusive of bank holidays), increasing to 33 days after 5 years of service. Annual leave is pro-rated for part-time or alternative working arrangements.
• Contributable company pension scheme
• 10% store discount at all our retail stores
• Death in Service Benefit
• Long service recognition scheme
• MyHB colleague benefits platform with access to:

• Discounts UK wide on retail, leisure, hospitality venues
• Employee Assistance Programme with 24/7 confidential counselling and advice line
• Low-cost voluntary insured health cash plans and cancer cover

Minimum Criteria to Apply

• Experience and knowledge of network security & infrastructure, ERP (preferred AS400), desktop systems and applications, mobile device management

Experience of dealing with technical teams.
Experience of dealing and communicating with 3rd party IT service providers
Experience of implementing business improvement initiative
Be able to communicate effectively
Be customer focused
Planning organising
Analysis & problem solving

Skills Required