Job Description

An

IT Support Technician Apprentice

vacancy has arisen on the evening shift at our Holly Road site in Skegness, Lincolnshire. This is a fantastic opportunity to join our IT team.

Location:

Micronclean, Manorcrest House, Holly Road, Skegness,

Job Title:

IT Support Technician Apprentice

Job Type:

Full-Time

Hours of Work:

Monday to Friday - 06:00 - 14:30 (one-hour unpaid lunch)

Pay:

25,000 per annum

Job Purpose:

Join our nine-person IT team as an IT Support Technician Apprentice. As part of your apprenticeship*, you will support the IT team, assisting with the availability, security, and performance of our IT systems. This role provides hands-on experience in technical support, infrastructure maintenance, and service improvements, helping to build a strong foundation in IT.

You must meet or exceed the entry requirements for the apprenticeship and be able to undertake the course when it commences. Please contact hr@micronclean.co.uk if you wish to discuss these further.*

Job Role:

The role's key responsibilities will include:



Provide first-line technical support to users, diagnosing and resolving hardware, software, and network issues. Assist in the installation, configuration, and maintenance of IT systems, including desktops, laptops, printers, and mobile devices. Help manage user accounts, permissions, and IT security settings across company systems. Respond to service requests and IT support tickets, escalating complex issues when necessary. Learn and apply cyber security and data governance best practices to help protect company data and infrastructure. Participate in IT projects, including system upgrades, migrations, and rollouts. Maintain a professional and customer-focused approach when assisting colleagues with technical queries. Participate in scheduled out-of-hours projects and maintenance, as well as respond to out-of-hours IT emergency calls. The role involves working with sensitive data, requiring strict adherence to confidentiality and security protocols Support IT teams in maintaining system documentation, inventories, and asset management.

Knowledge, Skills and Qualifications required:

Essential



Ability to achieve relevant technical certifications (e.g. CompTIA, Microsoft). Basic understanding of computer hardware, operating systems (e.g. Windows, Android), and software applications. Good problem-solving and analytical skills with ability to diagnose technical issues. Good written and verbal communication skills, with the ability to explain technical concepts clearly to non-technical users. Good organisational and time management skills. Strong attention to detail, with an eagerness to learn and improve technical knowledge. Ability to follow instructions and work both independently and collaboratively as part of a team in a fast-paced environment. Full UK driver's license. Academic pre-requisites (or equivalent education/work experience in related field) required to undertake apprenticeship. Awareness of networking concepts, including Wi-Fi, IP addresses, and troubleshooting connectivity issues.


Desirable



Working towards or completed a relevant IT-related qualification (e.g., Level 3 IT Support Technician, CompTIA IT Fundamentals, or equivalent). Basic understanding of cybersecurity principles and data protection best practices.
Closing date for applications: Friday, 13th June 2025

Interview dates: week commencing 9

th

and 16th

, 23

rd June 2025.

We reserve the right to close this vacancy early, or change the closing date, if we receive enough applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Why Work for Micronclean as an IT Support Technician Apprentice?

There are many reasons to join the Micronclean family, but here are just a few more:



Weekends off. A generous yearly bonus paid every January, to all staff. 30 days' annual leave (including bank holidays), increasing to 33 days for loyalty service. Company Sick Pay scheme

.

Company pension contributions of 5% of salary. Various schemes to support employees with their mental health and wellbeing, including Employee Assistant Programme (EAP). Annual Family Fun Days, fully paid for by the business. A growing, family owned, highly successful business, with a history spanning back to the 1920s. Highly committed to investing in people and training, with a proven history of opportunities and promotions from within for employees who wish to progress. A great culture, represented in our company values known as the SKIEs. The knowledge that you are making a difference, playing a role in key supply chains.

About Micronclean

Micronclean is a family-owned business based in Lincolnshire, employing over 400 people. We serve a wide range of industries by offering:



Rental of specialist workwear for cleanroom environments (pharmaceuticals, medical devices, aerospace). Rental of protective workwear for manufacturing (engineering, automotive). Manufacturing and distribution of cleanroom products across the UK and globally (including India, Australia, and Canada).


We are actively expanding both in the UK--through major plant investments--and internationally, with our new facility in Bangalore, India.



For more information about Micronclean, please visit our website.

IF YOU WISH TO SPEAK TO SOMEONE ABOUT THE ROLE OF IT SUPPORT TECHNICIAN APPRENTICE IN MORE DETAIL, PLEASE EMAIL

HR@MICRONCLEAN.CO.UK

WITH YOUR NAME AND TELEPHONE NUMBER, OR APPLY HERE.