Job Description

Job Title: IT Support Technician

Location: London, two days a week / Remote support at Bedford or ST. Albans Offices

Job Type: Full-time

Salary: 25,000 - 32,000 per year based on experience

Travel: Travel charges to London covered

Company Overview

Location:

On-site:

Central London (2 days per week - Monday & Tuesday)

Office/Remote:

Bedford Priory Business Park or St Albans site (remainder of the week)

About the Role:

avecSys is seeking a skilled and motivated IT Support Technician to join our team. This role offers a unique opportunity to go beyond the standard support position and make a real impact.

The ideal candidate will have:

A strong technical background Excellent problem-solving skills A genuine passion for helping others

About Us:

We are a Bedford-based MSP serving a diverse client base--from small setups to organisations with 100+ users. Our commitment to excellence and adaptability in an ever-changing technology landscape is at the heart of what we do. We expect our team members to share this vision and deliver exceptional service.

General Requirements

Install, configure, and maintain computer systems and networks.

Microsoft 365 Administration and Troubleshooting Desktop Operating Systems Proven experience in IT support or a similar role Strong knowledge of Windows and macOS environments Familiarity with networking concepts (TCP/IP, DNS, DHCP) Excellent communication and customer service skills Ability to work independently and manage time effectively
On-site Key Responsibilities

End-User Support - First and second-line support, troubleshooting, setup/configuration, onboarding/offboarding. Infrastructure & Systems Support - Network maintenance, vendor coordination, adherence to IT security standards. Asset & Inventory Management - Tracking, lifecycle management, procurement coordination. Manage IT-related tasks exclusively for the client while on-site Meeting Room & AV Support - Setup, troubleshooting, and hybrid meeting assistance. Additional Services - Assistance with IT projects and documentation.
Office-based Responsibilities

For the rest of the week, you would be required to work in one of two offices, Bedford or our remote office in St. Albans, dealing with any such tasks rolled over from the London-based role and general remote IT support for our range of customers.

Deliver high-quality remote & on-site support on various technical issues and problems.

Adopt a hands-on problem-solving approach, resolving issues within strict SLA time frames.

Monitor and maintain IT infrastructure to ensure optimal performance.

Assist with the implementation of new technologies and systems. Produce and keep up-to-date documentation on client systems.

Collaborate with other IT team members to improve processes and systems.
Respond appropriately to and effectively resolve client issues, queries or incidents.

Driving license and willingness to travel between sites

Required Skills and Capabilities

Minimum of 2 years' experience providing IT Support in a commercial environment. Strong knowledge of computer systems, networks, and software. Excellent problem-solving and communication skills. Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) would be advantageous.
Essential Individual Attributes

Good technical understanding of current leading technologies & solutions. Ability to prioritise workloads under pressure and ensure deadlines are met. Excellent organisation, decision-making, judgement and planning skills. Great customer relations skills to understand client needs, concerns and requirements. Process-focused, flexible, calm and approachable, with a 'can do' attitude. Reliable and honest. Ability to work well within a team, supporting other team members. Willingness to learn and gain relevant accreditations.
Experience SupportingBenefits

40 hours per week during standard business hours Company Pension 25 days' annual leave plus bank holidays Continual professional development plans Competitive salary Access to company vehicle (subject to insurance approval)
London Travel is covered for two days a week

Job Type: Full-time

Pay: 24,420.00-32,000.00 per year

Benefits:

Company pension
Work Location: In person