Job Description

About JDM Food Group

Founded in 1999 and rooted in Lincolnshire, JDM Food Group began by sourcing premium garlic and ginger--since then, we've evolved into Smart Flavourists, expertly transforming high-quality ingredients into innovative sauces, pastes, marinades, and more. With state-of-the-art facilities and an integrated supply chain spanning ingredient sourcing to packaging, we deliver exceptional flavour solutions across the UK and Europe. Driven by food safety, sustainability, and innovation, we're proud to create products that set the standard for quality and taste.

IT Support Technician

This is a site-based role at our Bicker facility, reporting to the Head of Systems and IT, working full-time (40 hours per week, Monday to Friday) with a salary of 25,000-35,000 per annum, depending on experience.

As JDM Food Group continues to grow, we are looking for a proactive and skilled

IT Support Technician

to join our Systems and IT team. You'll provide day-to-day technical support across the business, ensuring hardware, software, and network systems are maintained effectively. This role requires strong problem-solving skills, a customer-focused approach, and the ability to deliver high-quality support in a fast-paced environment.

Key Responsibilities

Provide first and second-line IT support to all users (onsite and remote). Diagnose and resolve hardware, software, and network issues promptly. Set up and configure new equipment including laptops, desktops, printers, mobile devices, and other peripherals. Support the provisioning and maintenance of user accounts, access rights, and permissions. Assist with onboarding and offboarding by setting up or removing IT access and equipment. Ensure all devices are updated regularly and protected with antivirus and security patches. Maintain accurate asset records and ensure hardware and software are appropriately licensed. Support and maintain network infrastructure including switches, routers, and Wi-Fi access points. Monitor system performance, reporting recurring issues and improvement opportunities to the Head of Systems and IT. Maintain system backups and ensure data integrity. Create and update IT documentation, user guides, and support records. Deliver excellent customer service and communicate clearly with users at all levels. Collaborate effectively with colleagues and external vendors to ensure smooth IT operations. Stay up to date with new technologies and IT best practices relevant to the role.

About You

Essential:

Previous experience in an IT Support or Helpdesk role. Good working knowledge of Microsoft Windows and Microsoft Office 365. Strong problem-solving and troubleshooting skills. Excellent communication and interpersonal skills. Organised, task-focused, and able to prioritise effectively. Customer-oriented with a positive, can-do attitude. Willingness to learn and adapt to new systems and technologies.

Desirable:

Understanding of Active Directory, DHCP, DNS, and Group Policy. Experience in a manufacturing environment. Exposure to ERP systems such as SAP B1 or similar. Basic knowledge of networking and firewall configuration. Familiarity with virtualisation technologies (e.g. Hyper-V).

What We Offer

33 days annual leave. Free tea, coffee, and hot drinks all year round. Company-paid healthcare, optical, and dental scheme. Cycle-to-work scheme. Discount scheme offering savings at supermarkets, electrical retailers, and more. Team events and awards for long service. Training and development opportunities to keep your skills and qualifications up to date. Free on-site parking.
Job Types: Full-time, Permanent

Pay: 25,000.00-35,000.00 per year

Benefits:

Casual dress Company pension Cycle to work scheme Employee discount Free parking Life insurance On-site parking Referral programme
Ability to commute/relocate:

Bicker PE20: reliably commute or plan to relocate before starting work (required)
Application question(s):

Have you ever been convicted of a criminal offence? (There is no need to declare any convictions that are considered spent under the Rehabilitation of Offenders Act 1974.)
Experience:

IT Support or Helpdesk : 1 year (required)
Work authorisation:

United Kingdom (required)
Work Location: In person