Job Description

We are seeking a proactive, hands-on IT Support Technician to deliver onsite technical support across our multiple sites. This field-based role suits someone who enjoys working directly with end users, resolving day-to-day IT issues, and gaining broad exposure to both hardware and software environments.

Key responsibilities

End-user support and customer service Provide first-line support for staff at all sites (face-to-face and remote where required). Resolve user issues related to Windows, Microsoft 365, and core business applications. Maintain a professional, customer-focused approach and communicate clearly with non-technical users. Hardware installation, configuration and maintenance Install, configure, and maintain desktops, laptops, tablets, printers and peripherals. Carry out hardware diagnostics, repairs, and component replacements within scope. Assist with deployment of new devices (imaging, configuration, handover). Network and connectivity support Troubleshoot wired and wireless network connectivity and basic cabling issues. Support simple network device tasks (e.g., plugging in new devices, testing connectivity) and escalate complex network incidents. Systems administration & common tools Perform routine tasks in Active Directory and Microsoft 365 where required (user account creation, password resets, permissions) -- within delegated permissions. Support standard business applications and maintain familiarity with company software stacks. Documentation, inventory and asset management Maintain accurate IT inventory records, asset tagging and location tracking. Update and follow documentation for standard procedures, common fixes, and site-specific configurations. Escalation, projects and continuous improvement Identify and escalate complex technical issues to senior IT staff in a timely manner. Assist with IT projects and rollouts as requested (e.g., device refresh, site upgrades). Contribute feedback and suggestions to improve support processes and user experience. Travel, on-site responsibilities and safety Travel routinely between company sites to provide scheduled and reactive support. Follow site safety, security and visitor procedures while onsite. Maintain mobility and availability within agreed working hours; claim mileage allowance per company policy.
Requirements

Full UK driving licence (essential) and willingness to travel regularly between sites. Basic understanding of IT hardware, software and networking principles. Confident working with Windows operating systems and Microsoft 365 tools. Logical troubleshooting approach and good problem-solving skills. Strong communication skills and customer service orientation. Self-motivated, keen to learn, and receptive to mentoring.
Desirable

Experience with Active Directory, printer setup/management, or basic networking equipment (switches/routers).
What we offer

Full on-the-job training and mentoring from experienced IT professionals. Broad exposure to a variety of technologies and systems across the business. Clear progression opportunities within a growing IT department. Expenses for travel.
Job Types: Full-time, Permanent

Benefits:

Company pension Employee discount On-site parking
Work Location: On the road