Job Description

Company Overview

Howells was established in 1990 and has built a strong reputation as one of the foremost design-led architectural practices in the UK. With a commitment to innovative materials and clarity of vision, we have received over 90 awards for our diverse projects.

Summary

We are seeking an IT Support professional to join our dynamic team in the UK supporting our two offices in Birmingham and London. This is a development role suited to someone with 18-24 months' experience in IT support who's curious, motivated, and eager to expand their technical scope. You'll work directly with our Head of IT to support around 90 staff, ensuring our systems run smoothly and securely while helping shape how technology evolves within the practice. You'll get involved in everything from user support and patching to managing infrastructure, documentation, and testing new tools. Most importantly, you'll bring your own curiosity--whether that's exploring automation, text-based AI tools to enhance admin and contracting workflows, or creative AI technologies for image, video, and 3D visualisation that complement the way architects design and present their work.

Responsibilities

Provide first- and second-line support across Windows-based systems Triage, investigate, and resolve support requests efficiently Maintain and monitor IT infrastructure, including: Servers (VMware), Backups (Veeam), Firewalls and network switches, File sync (Nasuni), Active Directory and user management, and London VDI environment for virtual workstations Patch management and software deployment using PDQ and SmartDeploy Support key creative software including Autodesk (Revit, AutoCAD), Adobe Creative Cloud (Photoshop, InDesign, Illustrator), Enscape, Twinmotion, and SketchUp Document systems, fixes, and workflows clearly and consistently Research and propose improvements to IT systems, workflows, and tools Assist with testing and evaluation of emerging technologies--including both text-based AI tools for administrative efficiency and creative AI tools for image generation, visualisation, or presentation work
What We're Looking For

18-24 months' experience in an IT support or technician role Experience with or interest in technologies such as VMware, Veeam, PDQ, SmartDeploy, and networking Working knowledge of Windows 10/11, Active Directory, and user/group administration Awareness of creative or design software (Autodesk/Adobe) desirable A curious, self-driven learner who keeps up with technology developments Comfortable experimenting and testing ideas in sandbox environments Eager to contribute ideas, not just react to tickets Confident working directly with senior IT leadership
Training and Development

0.5 day per week dedicated to study and research Funded professional certifications (e.g. CompTIA, Microsoft) Opportunity to take ownership of key systems within 12 months Clear progression pathway with mentorship and increasing autonomy
You'll Fit In If You...

Enjoy problem-solving and exploring how tech can make things better Want to blend IT fundamentals with creative and AI technologies Are self-motivated, curious, and open to new challenges Can support a busy design-led environment and think ahead of user needs
Job Types: Full-time, Permanent

Pay: 28,000.00-32,000.00 per year

Benefits:

Canteen Company events Company pension Cycle to work scheme Discounted or free food Life insurance Private medical insurance Sick pay
Ability to commute/relocate:

Birmingham B5 6ET: reliably commute or plan to relocate before starting work (required)
Experience:

IT support: 1 year (required)
Work authorisation:

United Kingdom (required)
Work Location: In person