Job Description

Purpose of Job

The primary purpose of the role is to support the delivery of pro-active IT solutions across the Transdev Blazefield business subsidiaries ensuring effective day to day management and delivery of managed IT service.

The role involves supporting the Head of IT, working with 3rd party suppliers, supporting with the implementation of new technology and will contribute to the future direction of Transdev Blazefield's IT Infrastructure.

What you'll be working on:

Support day to day IT operations across the Group including internal infrastructure and remote workers, telephony systems and service delivery. Be a first point of contact for IT operational problems and be responsible for all site support functions as well as supporting the management of major IT incidents. Provide day to day support of the outsourced IT Managed Services provider maintaining a close relationship with IT partners, key site contacts, and suppliers to ensure the effective operation of IT capabilities and services. Regular visits to operating sites to consolidate understanding of IT issues and ensure early IT involvement in operational plans. Support with IT training including cyber security and using dedicated software. Support the Head of IT with projects and activities, deputising where appropriate. To carry out any other duties or ad hoc tasks that may be reasonably required in line with your main duties, which will include supporting our ISO 27001 Certification process.

Your Skills, Experience & Attributes

Essential

Good technical understanding of infrastructure, storage, networking, firewall management, security management and desktop support. An understanding of IT security practices and GDPR. Good communication skills. Positive, friendly approach with good interpersonal skills. Flexible approach to workload, with the ability to deal with changing priorities. Willingness to be a team player and work collaboratively with colleagues and key stakeholders. A commitment to personal development. Driving Licence to travel to locations throughout the Transdev Blazefield operation.
Desirable

A qualification (or working towards) in the IT or Systems Management fields. A knowledge of public transport sector. Experience of working within a multi-site operation. Experience supporting the roll out/migration of hardware & software. Experience working with third party service providers.

What we'll give you in return

A competitive salary to be discussed on interview, working Monday to Friday, with the occasional weekend required. Free travel for you and your partner on our own buses, and many more across the North of England Subsidised gym membership and money off at many high street shops, including major supermarkets, through our Transdev Exchange colleague app. Opportunities to progress to other roles through our StepUP talent and development programme Life assurance cover at 2x your basic annual salary.

Location

This role is based in Burnley, with travel required throughout the Transdev Blazefield operation, including to our Head Office in Harrogate.

Job Types: Full-time, Permanent

Application question(s):

Access to your own vehicle and willing to use in the purpose of travelling to various sites
Experience:

Technical support: 1 year (preferred)
Language:

English fluently (required)
Licence/Certification:

Driving Licence (required)
Work authorisation:

United Kingdom (required)
Willingness to travel:

50% (required)
Work Location: In person

Application deadline: 15/02/2024