Job Description

IT Support Technician

A rewarding opportunity for an enthusiastic IT Support Technician to join the vibrant, highly skilled Technical team at Risc IT Solutions, where you'll benefit from an inclusive and supportive culture and exciting career progression opportunities.

Consideration will be given to those who would prefer hybrid working, although the role will require to work 3x days out of our Colwyn Bay office in North Wales.

About us

Risc IT Solutions is an award-winning, Microsoft CSP and a pioneer of Cloud Backup in the UK. We deliver cutting-edge cloud and IT solutions to help businesses become secure, productive, and agile. This means their employees can work anywhere, easier, and they can stop worrying about data breaches or being hacked.

We've built our company over the last 23 years on a foundation of trust, knowledge, experience and a dedication to providing first-class support, typically working with companies between 25 and 250 employees, nationally.

We recognise that none of this would be possible without our people - they're the heart of our organisation, and the driving force behind our ongoing success.

We're now looking for a support technician to bolster our partner and product support team. The team provides expert level support for our partners, resellers and direct customers. With the groups expansion the team also provide support to our Managed Service Provider (MSP) teams when needed.

You'll be joining a thriving and highly skilled team that embraces change and progression with enthusiasm with opportunity for development and progression, as well as rewards for individual and company-wide success.

Now is the perfect time to become part of our growing business. We're one part of an ambitious group with other offices based in Manchester and Birmingham, with plans to expand our business even further. This provides ample opportunities to train, grow and advance your career with us

The Role - IT Support Technician

Working within the Partner and Product Support team as an IT Support Technician on the helpdesk, you would provide support for resellers and customers across our range of IT solutions including: Redstor Online Data Backup, ESET Security Solutions, Microsoft Office 365 and specialised software services.

Based in our Colwyn Bay office and with a requirement for occasional client site visits your duties will include although not be limited to:

Making and receiving front line technical calls to assist in the co-ordination and speedy resolution of IT issues ensuring all customer expectations are met Assisting customers with the installation, configuration and troubleshooting of backup, Office, antivirus and other software Supporting Risc internal staff with their use of software, hardware, and services as required Documenting all activities undertaken as per guidance to allow easy case management Providing additional assistance to the team as required End user client machine configuration

The Package

You'd be part of a thriving, growing team of talented individuals who are proud of their company. You would also benefit from:

Salary in the region of

25,000 to 30,000

with the level dependent on experience and qualifications The role is office based but hybrid working requests on completion of probationary period will be considered. 25 days annual leave plus bank holidays. Permanent contract, working Monday to Friday 8:30am to 5pm. 37.5 Hours per week. Investment in your career development, with external and internal training courses Excellent opportunities for progression An evolving staff benefit scheme including but not limited to: Company pension Referral programme Additional annual leave arrangements Paid volunteer time Bereavement leave Extended paternity/maternity leave Health and wellbeing programme A day off on your birthday Company events

Our Requirements

To excel in this role you will need:

Knowledge of and familiarity with Microsoft 365 services - particularly:
Management of Exchange Online, SharePoint / OneDrive & Teams

Knowledge of Windows OS (desktop 10 and server 2019+) An understanding of basic networking systems services - routers, DNS, firewall configuration Previous experience working within a service desk environment, or a small technical team will be looked upon very favourably MS Outlook & office software troubleshooting skills Computer related qualifications: A level, Degree, HND and or vendor specific - Microsoft, Cisco etc. GCSEs - Maths and English as a minimum Full UK driving licence and own transport.

You will also need to be:

An excellent communicator (both written and verbal) Eager to learn new skills, undertake product specific training and achieve industry recognised qualifications with suppliers such as Microsoft, ESET.

More about us:

Risc IT was one of the first Microsoft Partners in the UK to achieve Cloud Solution Provider (CSP) Direct status. Risc have been awarded Microsoft Gold Small and Midmarket Cloud Solutions and Gold Cloud Productivity competencies.

Our portfolio includes a combination of Cloud and Physical solutions to provide - IT Infrastructure, Business Continuity, Business Productivity, Data Security and Compliance, as well as Endpoint management/protection.

If you meet the above criteria and wish to apply for this position, please send your CV and cover note by email to careers@riscitsolutions.com

All applications for this IT Support Technician role are to be submitted as above, and strictly no agency calls or agency CV submissions.

Job Types: Full-time, Permanent

Pay: 25,000.00-30,000.00 per year

Additional pay:

Performance bonus
Benefits:

Bereavement leave Company events Company pension Enhanced paternity leave Free parking Health & wellbeing programme Life insurance On-site parking Paid volunteer time Private dental insurance Private medical insurance Referral programme Sick pay
Schedule:

Monday to Friday
Application question(s):

Are you based in the UK? This role is for UK based applicants only. Part of the requirement is to visit customers sites, as such do you hold a Full UK drivers licence and ability to travel? How many years experience have you got of managing Microsoft 365 Administration?
Work authorisation:

United Kingdom (required)
Work Location: In person