Job Description

Are you an IT professional looking for a new challenge? Are you passionate and enthusiastic for resolving issues and providing 1st, 2nd and some 3rd line IT support.

St Helena have an exciting opportunity for an IT Technician on a permanent contract working 37.5 hours a week Monday to Friday. A full UK driving licence for this role is required.

Duties include:

Carry out all system administration activities to ensure the availability of information systems, including all appropriate backup, security, and maintenance functions.

Contribute towards the delivery of IT services including wide area and local area networking, server, storage and cloud infrastructure and unified communications services.

Assist in the implementation and development of a full suite of server/infrastructure side planned preventative maintenance tasks e.g., configuring server backups, monitor network use statistics and loads, and develop, maintain, and implement contingency plans to minimise network and system downtime.

Proactively monitor the helpdesk, provide initial response to users and resolve or assign tasks accordingly.

Provide on-going maintenance and management of servers and IT infrastructure services such as Active Directory services, server virtualisation, messaging systems, data storage as well as other IT systems.

Monitor the performance of WAN links and resolve any issues in consultation with 3rd party providers including links to the wider NHS and social care networks.

Monitor and maintain server room environments and the equipment contained within, logging and implementing remediation works when required.

Our ideal candidate:

Must have a suitable IT qualification at Degree/A level or equivalent experience

Must have experience of updating and repairing computer hardware plus server systems and networking.

Installing & configuring operating sytems and software.

Good knowledge of Windows operating systems, IT hardware, in depth knowledge of Microsoft Productivity Software

Closing Date 22/1/26

St Helena may elect to bring forward the closing date for this vacancy in the event we receive the desired volume of applications. You are therefore encouraged you to submit your application early if you wish to express an interest in this opportunity.

St Helena Hospices' core values and behaviours will be embedded in our recruitment, our training and development review and our decision making process.

St Helena provides a friendly, supportive and positive working environment across all our sites and diverse teams. We are an ambitious organisation determined to make a difference to local people across north Essex who face incurable illness and bereavement. That means working with us is a demanding but hugely fulfilling experience.

In return we offer;

A competitive and progressive salary

Group Pension Plan

Employee Assistance and Wellbeing support

Free on site parking

Job Types: Full-time, Permanent

Pay: 27,034.38 per year

Benefits:

Company pension Free parking Health & wellbeing programme
Education:

A-Level or equivalent (preferred)
Licence/Certification:

Driving Licence (preferred)
Work Location: In person