Job Description

Company Description
KFS are one of the leading forensic providers in the UK. We pride ourselves on delivering a quality service and building strong working relationships with our customer base. Our team of forensic scientists are experienced in the interpretation and reporting of a wide range of evidence types in support of criminal investigations.
We are passionate about supporting the Criminal Justice system and want to hear from potential employees who share that same passion.
Please read the requirements of the job carefully as your application will be measured against them. Please ensure you have the experience we are looking for. This is a specialist role and as such we will only shortlist those with the relevant experience and attributes.
Position
Role Summary
We are looking for a proactive and detail-oriented IT Support Technician to join our expanding IT team in Coventry. The successful candidate will deliver technical support to end users, diagnose and resolve IT issues, and assist in the maintenance and improvement of our IT systems. This role is well-suited to someone passionate about technology, customer-focused, and keen to develop their technical skills.
Duties & Responsibilities

• Provide technical support to end users via phone, email, remote tools, and in person, ensuring timely and effective resolution of IT-related issues.

• Install, configure, and maintain desktops, laptops, mobile devices, and peripherals, ensuring all equipment meets security and performance standards.

• Diagnose and resolve issues related to hardware, software, operating systems, applications, and connectivity, escalating more complex issues to senior team members when required.

• Monitor and troubleshoot LAN/WAN and wireless network connectivity, working with external MSPs where needed to resolve issues and improve performance.

Requirements
Skills & Competencies
Understanding of computer hardware, Windows and macOS environments, networks, and common software applications such as Microsoft Office.
Personal Attributes

• Communication: Able to communicate clearly with both technical and non-technical users.

• Problem-Solving: Able to troubleshoot and resolve routine technical issues independently.

• Team Player: Works collaboratively and contributes positively to team objectives.

• Customer Service: Demonstrates a professional, helpful, and user-focused approach.

• Willingness to Learn: Motivated to develop new skills and expand technical knowledge.

• Ability to work both independently and within a busy team environment, managing multiple tasks effectively.

Qualifications
Degree in a relevant field or certifications such as CompTIA A+, CompTIA Network+, or Microsoft certifications are advantageous.
Experience

• Previous experience in an IT support or helpdesk environment.

• Experience resolving common hardware issues (PCs, printers, peripherals) and basic software problems (application errors, OS issues).

Other information
Terms & Conditions
Salary - From 24,500 per annum, dependent upon experience
Hours - 37 per week
Holidays - 25 days per annum plus statutory holidays
Pension - Contributory
Employee Assistance Programme
Cycle to Work scheme
Retailer discounts
Location: Coventry (with occasional travel to other sites)
IN ORDER TO PASS OUR STRINGENT SECURITY VETTING YOU MUST HAVE RESIDED IN THE UK FOR THE PREVIOUS 5 YEARS FROM THE DATE OF YOUR APPLICATION. WE CANNOT CONSIDER APPLICANTS THAT HAVE NOT LIVED IN THE UK FOR THE PREVIOUS 5 YEARS AND YOUR APPLICATION WILL BE AUTOMATICALLY REJECTED.PLEASE ENSURE YOU HAVE A VALID RIGHT TO WORK IN THE UK DOCUMENT BEFORE PROCEEDING WITH YOUR ONLINE APPLICATION
KFS is committed to eliminating discrimination and encouraging diversity amongst our workforce. Our aim is that our workforce will be truly representative of all sections of society and each employee feels respected and able to give of their best. One of our goals is to work within an environment free from discrimination, harassment and prejudice. We aim to embed this in all of our recruitment and selection policies, procedures and practices.
The closing date for this position is 23 January 2026 at 17:30 but we reserve the right to end the vacancy earlier if we find enough suitable applicants to progress to the next stage. Please note: due to the high volume of applications we receive, if you have not heard back from us within 4 weeks of the closing date please assume you have been unsuccessful on this occasion.

Skills Required