Job Description

Who are we?

The Royal Air Force Charitable Trust Enterprises (RAFCTE) is best known for staging the Royal International Air Tattoo each year at RAF Fairford in Gloucestershire. The Royal International Air Tattoo is more than a world-class celebration of aviation, it is also a charitable activity. When you buy tickets or merchandise, you are directly supporting the Royal Air Force Charitable Trust.

Our Mission

We promote the Royal Air Force and inspire young people to fulfil their potential in air, space, and technology.

Our vision is a world where every young mind, regardless of background, disability race or gender, can experience and thrive in a STEM, aviation or space career.

Location:

Fairford

What are we looking for?

We are looking for an IT Support Technician who will support the company on the maintenance and delivery of RIAT.

Your main responsibilities will include:

Provide 1st line IT Service Desk support to users using a logging system and to participate in 2nd line support activities when required. To assist staff in the office or remotely via remote connection utilities. Participate in updating endpoints, including hardware, software, patches, and security updates. Detect, troubleshoot and resolve PC, peripheral and application errors. Perform routine maintenance tasks for user accounts including the creation of and amendment of membership/permissions. Run basic network monitoring reports and utilities. The deployment and installation of software on Windows devices. To support the IT & Communications Manager in diagnosing faults, issues, or potential risks to the IT infrastructure. To support the senior management team with data management with third party systems. To maintain accurate inventory and maintenance records for the company's computer equipment. To ensure that all backups are properly stored and that the correct backups are made available for the backup cycle. To manage backup jobs and report on any failures. To interface with other third parties for engineering visits and to liaise over software and hardware problems reporting and resolution. To provide basic training on the computer systems to staff members, including on-boarding activities. Identify the key data requirements for the effective analysis and measurement of partnerships Assist in the configuration, deployment and maintenance of IT & Communications assets for the show.

What we will offer

A salary of 25,000 pro rata per annum, you will also be given two complimentary tickets to The Royal International Air Tattoo and a staff discount of 50% for an additional six.

Working Hours

Fixed Term - 19/05/2025 - 20/08/2025

36.25 hours per week

You will be required to work the Saturday or Sunday before the Royal International Air Tattoo and the whole weekend of the event.???

About You

If you have experience in infrastructure and technical support which are complimented by problem solving, customer service and excellent communication skills we would encourage you to apply. You will need to be familiar with general office computer hardware and accessories, be competent in the use of Microsoft cloud based services (i.e. Microsoft 365, Azure) and have a very strong knowledge of Windows Operating System.

Application Process

We are hoping to start the right person on the 19th May so do not hesitate, apply through our company website by submitting your CV and preferably a cover letter explaining why you are right for us but most importantly why we are right for you. If your application is successful, you will be invited to attend an interview with the hiring manager in person at our Fairford offices.

Job Types: Full-time, Fixed term contract
Contract length: 3 months

Pay: 25,000.00 per year

Benefits:

Company pension Employee discount Free parking On-site parking
Schedule:

Monday to Friday
Work Location: In person

Expected start date: 19/05/2025