Job Description

IT Support Technician

THE COMPANY:

Envico Engineering is an award-winning company with over 47 years' experience in the design and manufacture of GRP housings, who are looking to recruit an IT Support Technician.

THE ROLE:

We are looking for a proactive and hands-on IT Support Technician to join our growing team. Based at our office at Llansamlet, you will provide a mix of on-site and remote support to our offices and manufacturing sites across the UK. This is an excellent opportunity for someone eager to broaden their technical skills, contribute to key IT projects, and help shape the future of our systems and infrastructure. This is a great opportunity for someone seeking professional development and growth.

Key Responsibilities:

Deliver on-site and remote technical support across all company locations. Troubleshoot, diagnose, and resolve hardware, software, and network issues. Procure, configure, repair and refurbish IT and network equipment. Provide responsive desktop support and handle help desk requests. Manage user onboarding and offboarding, including account access and permissions. Maintain and optimise all areas of Microsoft 365, including Intune, Entra, Exchange, SharePoint, and Azure. Monitor and address cybersecurity vulnerabilities, implementing effective solutions. Working closely with the management team to understand business needs and make informed technical recommendations. Help with the implementation and support of a new ERP systems project that we will be rolling out in 2026. Support and enhance network configurations, backup infrastructure including ERP & Time and Attendance.
Requirements:

Full UK driving licence and access to a vehicle is essential for this role as travel between sites is required. Previous IT support experience (2 years preferred), including bachelor's degree in a computer science related subject preferred. Strong knowledge of Windows operating systems and the Microsoft 365 ecosystem. Experience with network infrastructure and hardware. Excellent verbal and written communication skills. Ability to manage multiple tasks independently and remain calm under pressure.

THE PACKAGE:

Salary range will be between 28k - 33k per annum DOE, we also offer a competitive benefits package including 31 days holiday rising to 33, Life insurance, Sick pay, Bereavement leave, Bonus scheme, Free parking. Hours of work are Monday to Friday.

Job Type: Permanent

Pay: 28,000.00-33,000.00 per year

Benefits:

Additional leave Bereavement leave Enhanced paternity leave Free parking Health & wellbeing programme Life insurance On-site parking Sick pay
Work Location: In person