Job Description

IT Support Technician - South West London

A leading education provider in South West London is seeking a proactive and enthusiastic

IT Support Technician

to join their growing technical team. This is an excellent opportunity for someone with strong 1st and 2nd line experience who enjoys working in a fast paced, user focused environment.

In this role, you'll support staff and students across two nearby sites, providing hands?on technical assistance, resolving tickets, and ensuring the smooth running of the school's IT systems. You'll work closely with the IT Manager on everything from day?to?day troubleshooting to hardware repairs, software installations, network maintenance, and supporting classroom technology.

Key Responsibilities:

Deliver Level 1 & 2 support across two London site Assist users in person, via ticketing system, and on-site visit Install, configure, and maintain hardware, software, and AV equipment Support routine network and systems maintenance Troubleshoot issues with AD, MS365, Intune, Autopilot and related tools Maintain accurate asset records and documentation Assist with upgrades, migrations, and major IT projects Provide occasional A/V support for events and performances

Skills & Experience

Proven 1st/2nd line support background Strong knowledge of hardware, networking, and basic AV Experience with Active Directory (on?prem), Entra ID/Azure AD, MS365, Intune Understanding of endpoint security and compliance Excellent communication and customer service skills Detail?oriented and process?driven Relevant certifications (Microsoft, CompTIA, ITIL, Cisco) desirable
This is a fantastic opportunity to make a real impact within a supportive, community?focused environment while developing your technical skills.

Job Types: Full-time, Permanent

Pay: 24,420.00-30,000.00 per year

Benefits:

Company pension Employee discount
Application question(s):

Will you require sponsorship in the near in the future?
Work authorisation:

United Kingdom (required)
Work Location: In person