Job Description

IT Support Technician
Job Title: IT Support Technician
Reports To: IT Manager
Location: Head Office, Tobermore
Job Summary:
As IT Support Technician, you will play a key role within the IT Department in delivering an efficient and effective service by supporting daily operations of the business, providing IT hardware and software support, resolving IT issues, developing and improving IT system's throughout the company.
Are you ready for the next step in your career? At Tobermore, we provide you with career development support and opportunities to reach your full potential.
As an award-winning Company, we are one of the market leading providers of paving and walling products within the UK and Irish markets. This is an exciting opportunity with one of the most successful and financially secure businesses in Northern Ireland.
Some of the Key Benefits of joining us
Along with the great pay, you'll enjoy opportunities for growth and training. we also offer a range of extra benefits to make your time with us even better:
? Attractive salary + Annual Bonus
? Private healthcare & Employee Assistance Programme (EAP) from day 1
? Enhanced annual leave entitlements and additional loyalty holidays
? Holiday Purchase Scheme
? Company Branded Clothing
? Access to tech & cycle to work schemes
??????? Enhanced family friendly leave
? Employee savings scheme
? Employee discount scheme
? Length of Service gifts
Please note: We are unable to offer visa sponsorship at this time, as we do not hold a sponsorship licence and do not have roles that meet the criteria for sponsorship under the Skilled Worker visa route. All applicants must have the current right to work in the UK.
About the role
Responsibilities:
The following list constitutes the key tasks and duties of your post upon which your job performance will be assessed. Tasks are not in any particular order, therefore the sequence which they appear should not be interpreted as indicating priority or relative importance.
Duties will include:
Provide effective 1st/2nd line IT system support for all staff on ticket board - Hardware & Software.
Liaising with 3rd party support teams to resolve IT issues.
Carrying out Phishing test's for all user's.
Preparation, Installation and Deployment of new device set ups.
Office 365 administration.
Troubleshooting ticket's for hardware and software issues for Laptops, PCs, Printers and Scanners.
Implement Scheduled Maintenance on company device's.
Ensure security of company information systems, both Physical and electronic.
Preparation of yard tour equipment.
Maintain and keep an updated inventory of all IT supplies.
Replace any IT devices as required.
Maintain a tidy and organised IT Office & Server Room.
Act in a confidential and trustworthy manner at all times.
Deal with users in a courteous, professional and efficient manner at all times.
Online sales of old IT equipment.
Any other duties as required by your Manager
This job description is not exhaustive and serves only to highlight the main requirement of the post holder. The job description will be reviewed regularly and may be subject to change.
About the company
Tobermore is a family run organisation, the family ethos of the firm is mirrored in the dedication of our staff. Tobermore is an award winning company and has been recognised both locally and internationally for both business processes and product quality. Our paving and walling products are manufactured from our plant in Northern Ireland and supplied right across the UK and Ireland. Together we will create beautiful spaces by producing world-class products whilst providing an outstanding customer experience.
Tobermore is an equal opportunities employer.
Required Criteria

• o Higher level qualification in IT
• o Minimum 1 - 3 years' experience working within an IT department in an IT Technician based role (can include work placement)
• o (Please note software development experience is not relevant as this role will not include software development)
• o User setup (Active directory or 365)
• o Device setup (Windows, Mac OS, iOS and Android)
• o Computer problem solving o Proficient in the use of MS Office o Trustworthy
• o High attention to detail o Strong multi-tasking, organisational and time management skills
• o Ability to work as part of a team and independently o Great communication, patience and interpersonal skills
• o Full valid driving license

Desired Criteria

• o IT related degree (can be pending results)
• o Office 365 administration o Managing printer's
• o Knowledge of computer networking and infrastructure

Skills you'll need

• Customer Service
• Data Entry and Basic Computer Skills
• Situation Evaluation and Analysis
• Ability to Identify and Anticipate needs

Skills Required