Job Description

Role Overview

We are looking for a motivated IT Support Technician ready to take the next step in their IT career. This hands-on role covers daily support across office and factory environments, while also offering exposure to server environments, cloud technologies, and IT security. The successful candidate will be proactive, eager to learn, and able to work independently with minimal supervision.

Key Responsibilities

Provide Windows desktop support for end users. Install, configure, and maintain hardware and software. Perform basic troubleshooting of IT issues. Support and maintain Office 365 applications and email systems. Assist with basic networking tasks (LAN/Wi-Fi, IP addressing, connectivity). Gain exposure to server environments (Windows Server, Active Directory). Support cloud services and contribute to migration/implementation projects. Apply basic desktop and network security practices (patching, antivirus, access control). Deliver excellent customer service across office and factory staff. Participate in IT projects, contributing to planning and rollout. Document processes, solutions, and maintain accurate records of support activities.

Skills & Requirements

2-3 years of experience in IT support or a similar role. Strong knowledge of Windows desktop environments. Familiarity with hardware installation and maintenance. Understanding of basic networking concepts and desktop security fundamentals. Experience with Office 365 administration and email support. Exposure to server environments and cloud platforms (Azure, AWS, or similar). Excellent communication and customer service attitude. Ability to work independently, take initiative, and manage tasks unsupervised. Willingness to learn and adapt to new technologies.

Desired Attributes

Self-motivated and proactive. Strong problem-solving mindset. Keen interest in developing skills in servers, cloud, and IT security. Flexible and adaptable to both office and factory settings. Team player with a positive attitude.

Employee Benefits at Micropress Printers Limited

At Micropress Printers Limited, we believe our people are at the heart of everything we do. We're committed to creating a workplace where employees feel valued, supported, and motivated to grow. Our benefits package is designed to reward hard work, promote wellbeing, and help every team member build a fulfilling long?term career with us.

Health, Wellbeing & Work-Life Balance

Competitive holiday allowance with additional days for long service Company pension scheme Employee assistance and wellbeing support On?site parking and accessible workplace facilities

Training & Career Development

Full training provided for all roles Opportunities for internal progression across departments Support for skills development, including print, production, and technical training

Financial & Workplace Benefits

Competitive pay with regular reviews Overtime opportunities (role?dependent) Staff discounts on printed products and services Uniform/PPE provided where required

A Supportive Team Environment

Friendly, collaborative workplace culture Long?standing, stable business with a strong reputation in the print industry Recognition for hard work and contribution
Job Types: Full-time, Permanent

Benefits:

Company pension On-site parking
Work Location: In person