Job Description

2nd Line Support Engineer | Birmingham | 32,000 DoE
Oscar Technology has partnered exclusively with a leading MSP in Birimingham to recruit for a skilled 2nd Line Support Engineer to join their team.

As a 2nd Line Support Engineer, you will play a crucial role in the company's effective delivery of the service desk services. For this role in particular, we are building a dedicated support team for a brand new customer... so it's a great opportunity to get involved from the beginning with a lot of project work!
Responsibilities Include:

• Monitoring & dealing with issues raised in the logging system and directly through the phone.
• Providing 2nd line support for IT incidents and requests, ensuring timely resolution and user satisfaction.
• Perform necessary, routine maintenance and updates to application operating systems and anti-virus software.
• Confirm factors such as IT Policies, procedures and security standards are being considered and abided by.
• Assist with data retrieval, backup management - either onsite or cloud based.
• Establishing and maintaining technical documentation that can range from technical diagrams to knowledge articles.

Essential Skills:

• Extensive knowledge around desktop and laptop hardware, operating systems (Windows, Mac OS, Linux) and software applications.
• Knowledge with virtualization technologies such as VMware and Hyper-V.
• Excellent knowledge of networking concepts such as: TCP/IP, DHCP, DNS, and VPN.
• Familiarity with troubleshooting and resolving issues linked to Microsoft 365.
• Knowledge of Active Directory and user account management.
• Familiarity with server administration demands such as user management, file shares and security.
• Strong communication and interpersonal skills.

You will need to have / be able to pass an Enhanced DBS check.
2nd Line Support Engineer | Birmingham | 32,000 DoE
Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy.
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Skills Required