Job Description

Position:

IT Systems Administrator

Location:

Office based at our Leeds HQ LS14 1FB

Hours

: 37.5 hours per week Monday - Friday (8.30am to 4.30pm)

This is an exciting opportunity to join one of the most celebrated and successful distributors in the professional hair and beauty. Since 2006, Sweet Squared has been distributing exclusive, premium, and best-in-class brands like Kevin Murphy, CND Shellac, K18 and Paul Mitchell to professionals across the UK and Ireland.

The true key to our success has always been our dedication and commitment to serving the professional with Love & Respect.

Overview

Reporting to the Director of IT, the IT Systems Administrator will be an integral member of the IT team working to continuously improve and develop the IT Business strategy. Working in a diverse role, this position would suit a technically minded individual looking to further broaden their understanding and skillset within business applications, networking and infrastructure. In return we will provide an opportunity to be part of a forward-thinking tech focused Business and work with the latest software and hardware technologies.

Key Responsibilities

Service Delivery

Act as the first point of contact for IT-related queries via phone, email, and ticketing system providing 1st and 2nd line support Maintaining a high degree of customer service for all support queries and adhere to all IT service management principles Work with IT team to deliver on key IT related projects and objectives for the business Management of IT incidents or service requests throughout their lifecycle Continuously improving and keeping up with the IT business needs of the organisation Creating and distributing support documentation to assist staff with requests for information

IT Development

Monitor and resolve 3rd party integration issues Perform software installations, updates, and configuration changes Daily administration and maintenance of Business-critical applications (e.g. ERP, CRM and WMS) Administration and continued development of Office 365 suite Installing, configuring and maintaining software and hardware components of end user devices and network equipment

Key Skills

Experience working in an SME environment or a similar role Excellent organisational, interpersonal and communication skills - ability to translate complicated technological terminology into language easily understood by others Experience administering ERP systems (e.g., NetSuite, Dynamics, or other relevant platforms). Experience working with other business applications, e.g. CRM, WMS, and ecommerce systems Exposure to 3rd party integration applications, e.g. Celigo, Patchworks or Boomi (not essential) Experience working with cloud hosted server environments, e.g. AWS, Azure and GCP (not essential) Good understanding of Office 365 suite, e.g. email, Teams, OneDrive and SharePoint Strong network troubleshooting skills, e.g. switches, routers, firewalls and cabling infrastructure Exposure to IT related Business projects with significant change and impact Good understanding working with VoIP technologies (not essential) In depth knowledge of Microsoft operating systems Ability to quickly learn new processes and triage/fix issues in a timely manner Strong time management and verbal and written communication skills Ability to efficiently manage multiple tasks and adapt to change High attention to detail and data accuracy Proactive, positive and commercially minded A cool head under pressure - solutions, not problems Results driven and target-oriented mindset A customer-centric approach to ensure operational activities meet customer needs and expectations

What we can offer you:

25 days holiday + 8 bank holidays (increasing to 33 days plus BH with length of service) Private Healthcare & cash back scheme, including perks and discounts 24/7 Employee Assistance Programme 24/7 access to private GP appointments Personal Accident Insurance Company Sick pay scheme Square day - An additional paid day off on your start date anniversary 5% employer pension contribution An allowance per month for free hair and beauty products Staff discount on products Training and development including access to apprenticeships and higher education Cycle to work scheme
Job Types: Full-time, Permanent

Pay: From 32,000.00 per year

Benefits:

Additional leave Casual dress Company events Company pension Cycle to work scheme Employee discount Free parking Health & wellbeing programme On-site parking Private medical insurance Referral programme Sick pay Store discount
Work Location: In person