Job Description

Role Profile: IT Systems Administrator

Location: Colindale, NW London

Salary: 30-35K (depending on experience)

Direct Report: IT Manager

The Company

Confero is a 20 year established company, providing professional outsourced contact centre services for UK and global businesses. With an extensive and impressive client list, we offer a suite of quality services including inbound call handling such as helplines, order lines and customer service support, an outbound division running telemarketing and appointment setting and a fast growing offline division providing Email Response and Web Chat.

Specialist sectors include Financial Services, Online Retail, Green Tech & Fintech.

Led by David Freedman and Daniel Sassoon, Confero has a very experienced management team who individually have a proven track record in establishing and developing substantial call centre businesses.

Our goal is to become the leading mid-size call centre outsourcer in the UK.

The Role

We have a fantastic opportunity for a talented IT Systems Administrator to join our team.

This position will involve primarily maintaining the systems and infrastructure for our contact centre business and various client projects across a whole spectrum of interesting and varied requirements. Some facilities management support will occasionally be required.

The primary responsibility will be for the day to day managing, maintaining, upgrading, and development of the IT systems including infrastructure, servers, desktops, telephony and other technical systems.

You will need to be a good all-rounder, someone who thrives on new and exciting challenges and someone who enjoys developing new skills.

This role is based in our Colindale offices, in North West London, NW9.

Tasks & Responsibilities

Working within a small team, responsible for managing and maintaining the IT and office systems within the company.

Maintenance, support and upgrades of the technical infrastructure, including File Servers, Desktops, Telephone systems, Network Switches and Routers,.

Maintenance and Support of MS Exchange and SQL database.

Maintenance and Support of Mitel phone system.

Ensuring that any IT and systems goals set down are achieved within the deadlines set.

Support and Act on the ISMS Committee for Company Accreditations including but not limited to ISO 27001:2013.

Any other tasks required by the business

Candidates applying for the role will need:

Minimum 2 years relevant system management experience

Commercial awareness

Whilst not essential, previous Call or Contact Centre experience would be advantageous

Main Technical Skills

MS Windows Server 2016

MS Exchange Server 2016

MS SQL Server database administration

VMWare, Hyper-V, and Windows Virtualised server environments

MS Windows 10 workstations and typical office hardware

Network Infrastructure

Mitel MiVoice Business and MiCollab ACD phone system

MS Word and Excel - intermediate user

Problem Solving and Decision Making

Understanding project principals

Identifying IT solutions and development ideas to address business issues

Managing IT solutions and development projects, ensuring they are completed on time and within budget

Testing and implementation of new hardware and software solutions

Experience of managing capability and resource constraints

Personal Skills

Strong interpersonal and relationship skills

Self-motivation with a 'hands-on' approach

Analytical skills and logical thought process

Emphasis on quality / attention to detail

Ability to work independently without direct supervision whilst maintaining continuous communication

Job Types: Full-time, Permanent

Pay: 30,000.00-35,000.00 per year

Benefits:

Company pension On-site parking
Schedule:

Monday to Friday Weekend availability
Experience:

system administration: 2 years (required)
Work Location: In person