Job Description

About Tops Pizza

Tops Pizza is one of the UK's leading and fastest-growing Quick Service Restaurant (QSR) brands, with over 85 branches nationwide and ambitious plans to triple our estate size in the next 3 years. We are committed to delivering speed, quality, and reliability -- both for our customers and our franchise partners.

To support this growth, we are seeking a skilled and versatile IT Systems & Infrastructure Specialist. This is a challenging, hands-on role responsible for keeping our IT systems reliable, scalable, and future-ready. The successful candidate will support both head office and our franchise network, while leading large-scale IT upgrades across the business.

Key ResponsibilitiesHead Office IT Support & Systems

Provide first- and second-line support to head office staff (Windows, Outlook, Microsoft 365, desktops/laptops, printers). Manage and maintain servers, storage, system security, and backups. Oversee network infrastructure, wiring, and cabling across head office and branches. Provide daily support and maintenance of Sage 200, including troubleshooting, upgrades, and integration with other systems. Manage IT assets, system access, and user accounts.

Franchise Network Support (85+ Locations, Rapidly Growing)

Act as the main point of contact for franchise owners on IT issues, including POS systems, CCTV, card payment machines, printers, and internet connectivity. Provide both remote and on-site support as required. Document recurring issues and drive permanent solutions.

Infrastructure & Projects

Plan and deliver major IT upgrade projects across all sites, including:
- POS system installation and maintenance.

- CCTV rollout and monitoring setup.

- Card machine and payment system deployment.

- BT broadband and telecoms infrastructure.

Ensure IT systems are standardised, scalable, and future-proof as the business grows. Work closely with external vendors, contractors, and suppliers to ensure quality and reliability.

Website & Digital Support

Act as the main liaison with external web developers to resolve issues with our website and online ordering platforms. Support integration of payment gateways, online delivery systems, and customer-facing digital platforms.

Other Duties

Monitor system performance to minimise downtime and security risks. Provide guidance and training to staff and franchisees on IT best practices. Maintain accurate documentation, including wiring diagrams and network maps. Work flexibly, including evenings and weekends when required to support stores.

Skills & Experience Required

Proven IT support experience, ideally in QSR, retail, or hospitality with multi-site operations. Strong knowledge of servers, networking, cabling/wiring, and IT infrastructure. Hands-on experience with Sage 200 (system administration, troubleshooting, upgrades, integrations). Proficiency with Windows, Microsoft 365, Outlook, and general hardware/software troubleshooting. Practical experience with POS systems, card machines, CCTV, and telecoms infrastructure. Track record of delivering multi-site IT rollouts and infrastructure projects. Excellent communication skills; ability to explain IT issues clearly to non-technical users. Highly organised, self-motivated, and able to work independently in a fast-paced environment. Full UK driving licence and willingness to travel extensively across the UK.

Career Growth

As Tops Pizza continues its ambitious expansion, this role offers the opportunity to grow into a senior leadership position, such as IT Manager or Head of IT. The successful candidate will play a key part in shaping the IT strategy, building scalable infrastructure, and leading a future IT team to support our rapidly growing network.

What We Offer

Competitive salary - 28k + (Based on experience) Company car/expenses for travel. A central role in shaping IT infrastructure across a fast-growing QSR brand. Opportunity to work directly with senior leadership on high-impact projects. A varied and challenging role in a business with rapid expansion plans. Clear career progression with potential to step into IT leadership as the company grows.
Job Type: Full-time

Pay: From 28,000.00 per year

Benefits:

On-site parking
Work Location: In person