Job Description

We are seeking an IT Technical Assistant to join our Service Desk team. Working within our Service Desk providing a professional and friendly customer service experience for users of the IT Services across multiple sites aligned with ITIL 4 Framework. Methodical thinking with the ability to engage others. This will be a hands-on role providing 1st line triage and troubleshooting support to Connexus colleagues working in a multitude of different roles.
You will have experience of:

• Working in a fast-paced environment providing colleague support, preferably in a technical helpdesk or customer service environment.
• Experience of working in a Microsoft environment including Azure Entra, Office 365 and Active directory
• Basic Networking support and troubleshooting
• Supporting Windows 11 and Android OS devices and rollout
• Ability to diagnose and resolve hardware and software issues, including setting up and configuring computers and peripheral devices
• Basic Cyber Security and Anti-virus support and management
• Some previous experience providing 1st line support

If you have the required skills and experience for this exciting new role then we would love to hear from you.
This role has been identified as suitable for hybrid working which will be a combination of home working and working from our offices, with Head office at Craven Arms and travel to other offices as required.
Shortlisting date: W/C 02 February 2026
Interview date: W/C 09 February 2026
About Connexus
Connexus is a rural housing association with its heritage in Shropshire and Herefordshire, providing good quality, affordable and safe homes that customers are proud to live in. We create inclusive neighbourhoods, sustainable rural communities, and provide services that support our customers to build a life in their home. The work our teams do is varied, and no two days are the same.
We provide an excellent offer for colleagues which includes flexible working options combined with some fantastic benefits. We're here to support colleagues at every step of the way with training and development opportunities, helping you make the most of your career. If you want to work with like-minded people and would like to make a difference to the lives of our customers, Connexus could be the right fit for you.
Connexus is committed to equality of opportunity for all employees and is keen to address areas of under representation in its workforce, this is because we really understand the importance of different voices, experiences, perspectives, and backgrounds within our workforce. We strongly encourage applications from members of underrepresented groups.
Connexus is a community focused rural housing group with over 10,500 homes across Shropshire and Herefordshire.
Our people are passionate about the services we provide and we will invest in them and empower them to provide a great service to all of our customers.
Our clear focus is excellent service delivery.
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Skills Required