Job Description

Job Title:

IT Technician - 1st Line

Location:

Leeds LS28 5QS

Salary:

25,000

Job Type:

Full Time, Permanent, Shift Pattern, Onsite at either office

Are you self-motivated with a flair for customers service?*

Passionate at the IT Industry?*

Looking for an employer who put's people first?*

If yes, then let's get to the important stuff!

The Role:

This is a great opportunity for an ambitious IT Service Desk Engineer to join an established and rapidly expanding team providing IT solutions and services operating across all industries.




Analytical fault finding on networks and systems including Servers, Switches, Firewalls & Routers Repair of end-point systems Password resets, profile repairs/configurations, new starters, mail release/block Communication of information to technical and non-technical users IT service desk

The Candidate:

Pivotal to the role is your ability to effectively communicate with customers forging strong relationships.




A "customer first" mentality Solid experience in 1st line IT support. Technical experience or qualifications in Microsoft and related products desirable Experience of service desk environments, ideally in an MSP environment. Excellent customer service skills. Experience with Datacentre Technologies and Cloud Services The ability to keep documentation updated and add to where required. Server, storage and end-point technology exposure. A desire to learn and expand knowledge to grow within a competitive team

Your

Skills

:



We need you to have proven experience in at least two of these varied areas:




VM Ware Xen Server HyperV Citrix Azure Firewalls Networking, VLAN's, Wireless




Ability to support and have knowledge with:




Active Directory Group Policy Microsoft Office Products Microsoft Exchange Microsoft Workstation Operating Systems Windows Server Operating Systems Anti-Virus Products Networking (Switching, Wireless, LAN & WAN) Print Storage Technologies Security

The Candidate:

What you'll get in return:

Financial

Life Insurance Pension 1000 refer a friend bonus Navan Generous commission scheme (subject to role) Buying holidays (salary sacrifice) Discount Scheme IT purchase/loan scheme Cycle Scheme (salary sacrifice) Electric Car Scheme (salary sacrifice) Will-writing contribution Long Service Awards (financial and time rewards) Car allowance (subject to role)

Health and Wellbeing

Employee Assistance Programme Digital GP Gym time Body Balance Bootcamp Eye tests Fruit basket Flu Jab voucher Mental Health First Aiders Private Medical Insurance Employee Assistance Programme - Emotional Wellbeing and Cognitive Behavioural Therapy Eye Care Scheme

Time off

Holidays -above statutory, plus 8 bank holidays - 25 days holiday plus 8 days. Birthday benefit -Have your birthday off on us! Compassionate Leave Funeral leave Enhanced Maternity Pay Enhanced Paternity Pay Jury Duty Volunteering Days

Perks

Welcome goodie bag. Company apparel Free staff parties Incentives -Competitions and prizes including trips. Staff awards Culture Team events

Environment

Free onsite parking Business Park Activities - lots of amenities such as gym, cafe, nursery and events

Why choose TIEVA?

We're not your average technology company, we reward innovation and outside the box thinking. A career at TIEVA means giving you the opportunity to shape your future. We will provide you with all the tools you need to succeed, this isn't just the basics, we are talking about the latest automation technology, weekly campaigns, holidays, prizes, and team incentives.

Further, faster- We know it's important for you to keep moving forward, that's why you'll have the very best training opportunities. We invest heavily in our teams, culture, environment, and values which is reflected in us holding an Investors in People Platinum Standard accreditation and by us continuing to develop talent from within.

More than technology-TIEVA is a leading IT solutions and services provider operating within all industries. We have experienced phenomenal growth by adopting a people-first approach and providing exemplary service to our customers.

Real world, real career- Our team's key focus is to deliver world class services & the best in technologies. You will work with the team to innovate, yet always be looking to improve and deliver a portfolio of new products and services, to our customers.



If you would be interested in joining a rapidly expanding, highly reputable business with an inclusive, driven and highly committed team please apply ASAP!




TIEVA is an equal opportunities employer. We welcome applicants from all walks of life however, we are only able to consider applications from individuals who have existing and long term right to work in the UK.