Job Description

Location:

37 Shore, Waterview House, EH6 6QU

Salary:

(Depending on experience)

Job Type:

Full-time/35 Hours per week

Benefits:

Private healthcare, enhanced pension contributions, funded certifications, hybrid working options

Are you a technically skilled and customer-focused IT professional ready to step into a pivotal role supporting complex IT systems? We're looking for a

2nd/3rd Line Service Desk IT Support Technician

to join our growing IT team and provide expert-level support to our clients.

In this role, you'll resolve escalated IT issues, deliver proactive support, and contribute to infrastructure projects. You'll be working on a range of systems including networks, servers, Microsoft 365, and cloud platforms. This is an excellent opportunity to grow in a fast-paced and supportive environment with ongoing learning and development.

What You'll Be Doing:

? Responding to 2nd and 3rd line technical support queries via phone, email, and ticketing system
? Troubleshooting and resolving hardware, software, and network issues
? Managing and maintaining cloud-based services (e.g., Microsoft 365, Azure)
? Supporting server infrastructure and virtual environments (e.g., Hyper-V/VMware/Cove)
? Assisting with IT projects, migrations, and system upgrades
? Creating documentation and contributing to the knowledge base
? Mentoring junior support staff and acting as a technical escalation point
? Ensuring timely resolution and excellent communication with end-users

What We're Looking For:

? Proven experience in a 2nd Line IT support role
? Strong understanding of Microsoft ecosystem and networking
? Experience with cloud platforms

? Familiarity with server management, virtualisation, and backup solutions
? Excellent troubleshooting and customer service skills
? Relevant IT certifications (e.g., CompTIA, Microsoft, ITIL framwork) are desirable

What We Offer:

Private healthcare for your wellbeing Enhanced pension contributions for long-term security Career development and paid certifications Hybrid working options and modern equipment A dynamic team environment with regular socials
If you're a passionate technician who thrives on problem-solving and continuous learning, we want to hear from you!

Job Types: Full-time, Permanent

Pay: From 27,000.00 per year

Benefits:

Additional leave Casual dress Company events Company pension Cycle to work scheme Employee discount Enhanced maternity leave Enhanced paternity leave Flexitime Gym membership Health & wellbeing programme Life insurance Private medical insurance Referral programme Work from home
Application question(s):

Are you currently located in Edinburgh?
Experience:

2nd Line IT Support: 2 years (required)
Licence/Certification:

Driving Licence (preferred)
Work Location: In person

Reference ID: CITL2/3-25/07