Job Description

Main Tasks and Objectives

Providing 1st and 2nd line desktop support. To resolve systems issues raised within the business by the management team and users. Manage incoming support requests via ticket portal, email, and telephone as efficiently as possible until conclusion. Provide consistent and prompt IT support for internal and remote users and keep them informed of progress until the system issues are resolved. Provide basic server support and monitor all servers to ensure optimum performance for the business. Carry out "Active Directory" tasks including user accounts, groups and computers. Provide support on the 'FSM' management system (training will be provided). Install, assemble and configure computers, monitors, network infrastructure and peripheral items. Troubleshoot hardware, software, email, network and peripheral equipment problems and make corrections where required. Instruct staff in the use of standard business and administrative software e.g. Microsoft Office Maintain a computerised asset register of all computerised fixed assets and software and complete user registration/deregistration forms as required. Complete relevant documentation to allow performance reports to be produced in a timely manner to monitor customer service. Prepare individual training plans for all staff within their department and amend as appropriate. Be part of a team to deliver technical training to engineers. Assist the IT Manager in the design of processes and procedures. Liaise with 3rd party suppliers. Undertake any IT projects as required. Any other tasks as assigned by the IT Manager.
Outcomes and Deliverables

Company's IT systems are functional and allow the business to run efficiently and effectively. IT support tickets are resolved correctly and promptly where possible and users can complete role with minimal delay and downtime. Users receive a friendly, professional service when there are systems issues reported.
Vista Values

Customer Focused Teamwork Professional Standards Creative and Innovative Passionate and Proud Responsible and Accountable Ethical Honesty Trust and Respect Environmental Sustainability Socially Responsible
Job Type: Full-time

Pay: 30,000.00 per year

Benefits:

Company pension Free flu jabs Free parking Health & wellbeing programme Life insurance On-site parking Private medical insurance Referral programme
Schedule:

Monday to Friday Weekend availability
Work Location: In person