Job Description

Camps International

Camps International is an award-winning provider of school expeditions in Africa, Asia and Latin America. As a global social enterprise, our aim is to empower and inspire students to expand their horizons, whilst working on sustainable projects to improve others' lives.

Camps International is part of the wider Impact Travel Group. ITG is a collective of educational and experiential travel brands.

Job Overview

We are seeking a proactive and customer-focused

IT Technician

to join our in-house IT team. This role is ideal for someone with a passion for technology who enjoys problem-solving and delivering excellent customer service. You will be the first point of contact for IT-related issues, providing support to end-users via phone, email, and face-to-face. As well as managing IT hardware and setting up new user accounts within Office 365. This role will collaborate with Camps International and other brands within the Impact Travel Group.

Key Responsibilities

Provide

1st and 2nd line technical support

for hardware, software, and network issues.
Respond to user queries via email, phone, or instant messaging in a timely manner.
Areas of responsibility include:

First point of contact for resolving day to day IT issues Office 365 account setup Installing and maintaining workstations, laptops and servers Permission/access Maintaining Exchange Email accounts and Office 365 Liaising with departments to guide them on system usage and helping them implement IT solutions to aid their roles Support and maintain head office printers Maintain and monitor system backups Support of Mobile phones Software provisioning Manage and solve problems Escalate complex issues when necessary. Assist with the setup and configuration of

PCs

,

laptops

, and

mobile devices

. Support staff with

Microsoft 365

,

Windows

,

Mac

, and

common business applications

including the company

CRM

. Maintain accurate documentation of solutions and user guides. Provide basic training to staff on IT systems and security best practices.

Key Skills & Experience

Minimum of 3 years' experience in the IT industry.
Strong customer service skills with a friendly and professional approach.
Basic knowledge of

Windows 10/11, macOS

,

Microsoft 365

, and common IT applications. Understanding of

networking basics

(e.g., IP addresses and Wi-Fi).
Ability to troubleshoot hardware issues (e.g., desktops, laptops, printers and displays).
Strong communication skills with the ability to explain technical concepts to non-technical users. A good level of English, spelling and grammar.
Excellent problem-solving skills and attention to detail.

Preferred Qualifications (Desirable but Not Essential)

Experience working with

Active Directory

or

Microsoft 365 Admin Centre

.

Education & Experience

Minimum of 3 years' experience in the IT industry

Previous experience in a Microsoft 365, Azure as well as networking and servers. College diploma,

IT apprenticeship

, or relevant certifications preferred.

Benefits

Camps Employee Benefits https://www.campsinternational.com/camps-culture-and-benefits/
Competitive salary of

25,000 - 28,000 per annum

.
Opportunities for training and professional development.
Supportive and collaborative team environment.
Potential career progression to other IT roles.

How to Apply

If you're an enthusiastic individual with a passion for IT and problem-solving. Please send your CV and cover letter

Job Types: Full-time, Permanent

Pay: 25,000.00-28,000.00 per year

Benefits:

Casual dress Company pension Cycle to work scheme Free parking On-site parking Paid volunteer time Private medical insurance Sick pay
Schedule:

Monday to Friday
Work Location: In person

Reference ID: IT Technician Camps