Job Description

The Team
The IT Training Team work in a collaborative and supportive environment and deliver training across firm wide IT systems. The team design and then deliver training courses and programmes to colleagues using remote solutions and provide in-person assistance where needed as well as creating user guides and videos.
Responsibilities:

• To provide effective and professional induction training to new colleagues across standard and customised applications.
• To deliver upskilling programmes with the aim of raising skill levels across the firm.
• To support the delivery of rollouts for new or updated software or systems.
• Design new courses and programmes to support the firm for assigned projects.
• Where appropriate, participate in regular floor walking or provide at-desk or screen-sharing support to assist colleagues.
• Create and maintain user documentation or videos to support induction courses or upskilling programmes.
• Maintain up-to-date knowledge of existing technologies in use and learn new systems or improvements to current software as required.
• Actively contribute ideas to initiatives and innovations and to the improvement of documented processes.
• Analyse the quality and effectiveness of training that they deliver to support the evolving requirements of the business.
• Assist the IT Service Desk in resolving queries logged to the training team and undertake any ad-hoc tasks as required.
• Perform administrative tasks such as dealing with requests for support and training, scheduling, dealing with course bookings and requests, updating training attendance records.

Key Skills & Experience:

• Be an experienced legal IT Trainer with at least 3 years' experience or in a similar role.
• Work collaboratively within a team; a willingness to support the objectives for the training team and enhance its reputation within the firm.
• Have excellent relationship building skills with the ability to deal with partners, fee earners and support staff at all levels.
• Have excellent written and verbal communication skills with an ability to flex tone to suit audience.
• Have a flexible, customer-focussed approach and take the initiative when resolving issues.
• Demonstrate strong time management skills with the ability to multitask effectively.
• Have strong administrative skills paying attention to detail.
• Ability to work autonomously but will ask for assistance and direction when needed.
• Experienced in the development of training courses and support materials.
• A passion for assisting and developing others.

Experience with any of the following key systems would be advantageous:

• Document Management Systems (e.g. iManage/WorkSite)
• Microsoft Teams
• Microsoft Office Suite M365
• M365 Copilot or delivery of AI initiatives
• Windows 10/Windows 11
• Knowledge of time recording systems (e.g. Intapp Time)
• InterAction
• Mimecast
• Video editing software: Camtasia or Captivate

Who are we looking for?

• We don't have a type. We believe our differences are our strength; varied cultures, approaches and experience can only benefit us.

What do we offer?

• You can be yourself: It takes everyone to make us who we are. We're a culture of diverse perspectives, with each of us making unique contributions that make us better together.
• In the office or WFH?: We think the best balance is more time in the office than at home, so we operate a 60:40 rule.
• Beyond salary: We offer plenty of benefits; private medical insurance, health cash plan, dental insurance, life assurance, critical illness insurance, matched pension contributions up to 7%, holiday trading, plus many more. Visit:

. * Modern Office Space: Located in the iconic Titanic Quarter with excellent commuter links and parking nearby.

• Nurturing your talent: Take a 'build a career' approach to your training. You'll be on a pathway but free to wander if you see something you'd like to study more closely.
• Funnel your interests: You have a life outside work, and we can help it to flourish. Join clubs, affinity networks, inclusive events, and pro bono/charity initiatives.

Inclusion is not exclusive:
If all our differences are highlighted, no one stands out for being different. At Fieldfisher, all our rich diversity is celebrated.
We will provide the equipment to allow you to shine, at interview and beyond. Just let us know what you need.
For accessibility information on our Belfast office, visit:
What to do next:

• Click 'Apply Now', complete an online application and upload a CV.
• Successful applications will be invited to a 20-30-minute introductory call with a recruiter.
• Every role recruits differently. But we'll always let you know what to expect from the process, so you get no surprises.
• For hybrid opportunities, you'll be invited to visit our offices for a face-to-face meeting.
• We try to make sure the process takes around 2-3 weeks only, but we can't always promise that. We will work around everyone's availability. You can contact us at

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We recruit on a rolling basis. Your application may be reviewed before the application deadline. We accept applications until we have filled the role.
Fieldfisher is a European law firm with market-leading practices in many of the world's most dynamic sectors. We are an exciting, forward-thinking organisation with a particular focus on technology, financial services, energy & natural resources, and life sciences.
We are a law firm built around people with all their diversity and we strike a healthy balance between legal excellence and a down-to-earth practical approach to our clients' needs. We believe The Future is Human, so we choose a collaborative approach with an intense focus on the end-user and consider carefully how to shape our services to add the most value to our clients.

Skills Required