Job Description

Role

IT Triage Technician - fixed term contract

==============================================

Category:

Business professional

Team:

Operations

Location:

Bristol

Terms:

Fixed Term Contract



We have an exciting opportunity for a personable and customer-focused

IT Triage Technician

to join our IT department on a

12-month fixed term contract

basis. You will be joining a supportive and dynamic team, where you can develop your technology skillset.



As an

IT Triage Technician

, you'll be the first point of contact for all IT-related issues, providing top-notch technical support and ensuring smooth operations across the firm. Your role will involve diagnosing, tracking, and resolving IT issues, managing software installations, and offering guidance on IT systems.

Key Responsibilities:

Provide first-level IT support via phone, email, and in-person. Diagnose and resolve IT issues, escalating when necessary. Manage software installations, configurations, and upgrades. Support IT applications and hardware, including iPhones and laptops. Maintain detailed records of all interactions and resolutions.

Qualifications & Skills:

Strong IT skills, including Microsoft desktop and server technologies. Excellent interpersonal skills and a client-first focus. Outstanding customer service and communication skills Can work independently and as part of a team, showing initiative and collaboration Relevant qualifications (ITIL Foundation, Azure Fundamentals) are an advantage.

About Burges Salmon

Our six core values -

Ambition, Collaboration, Commitment, Fairness, Quality

and

Respect

- are at the heart of everything we do and help to shape our unique culture. As well as high quality work and exciting development opportunities, we offer our people a professional, friendly and sociable working environment with a real sense of community.



A full overview of all the benefits of working at Burges Salmon can be found on the 'working at Burges Salmon' section of our careers page.



We are delighted to have been named RollOnFriday's

'Best Law Firm to Work At'

2025, for the fourth year in a row, and also named as one of

The Times Top 50 Employers for Women 2023

. Our commitment to excellence has recently been recognised by the IIP, which awarded us

Platinum certification for investment in people.

It's important to us that our organisation represents the diverse community in which we operate and we encourage applications from people of all backgrounds and identities. As a Disability Confident Leader we will provide a fully accessible recruitment process and offer an interview to disabled applicants who meet the minimum criteria for the job.



For any questions regarding the role, or to discuss any reasonable adjustments, please contact Katarina Athanasakos at Katarina.Athanasakos@burges-salmon.com



To submit an application for this vacancy please click on the 'Apply Now' button.



INDBS



INDBS




Meet the recruiter

Katarina Athanasakos

------------------------


Katarina.Athanasakos@burges-salmon.com


+44 117 307 6517