It User Support Technician L3

London, ENG, GB, United Kingdom

Job Description

Key Responsibilities:



Serve as the technical lead and SME for the SCCM to Intune migration project. Design and implement device management policies, compliance settings, and deployment strategies in Microsoft Intune. Manage and configure Microsoft Intune for device management and security. Implement and maintain Autopilot profiles for seamless deployment of operating systems. Test and validate operating systems built using Autopilot on a variety of hardware models. Troubleshoot and resolve issues related to Intune and Autopilot deployments. Coordinate with customers on User Acceptance Testing (UAT) to ensure successful deployment and operation. Collaborate with security teams to finalize security configurations and ensure compliance. Incorporate the same in the design documentation. Work closely with customer IT and support teams to ensure smooth operation and deployment of devices in the estate. Lead the transition from on-premises SCCM infrastructure to cloud-based Intune for Windows, iOS, Android, and macOS endpoints. Plan and execute co-management, Autopilot deployment, modern application packaging, and Win32 app migration. Work with internal IT, infrastructure, security, and desktop engineering teams to ensure a smooth migration with minimal disruption. Troubleshoot and resolve L3-level issues related to Intune enrollment, compliance, app deployment, conditional access, and co-management. Monitor progress and provide regular status updates, risk assessments, and technical documentation. Conduct knowledge transfer and training sessions for operational support teams post-migration. Collaborate with Microsoft or vendor partners for advanced support or escalations if needed.

Technical Skills & Qualifications



Deep expertise in Microsoft Intune (Microsoft Endpoint Manager) and SCCM (Configuration Manager). Proven experience executing SCCM to Intune migration projects in an enterprise environment. Strong knowledge of: Co-management setup and deployment Autopilot and Hybrid Azure AD Join PowerShell scripting for automation and remediation Conditional Access and Azure AD policies App packaging (Win32/MSI) and deployment in Intune BitLocker management via Intune Familiarity with Defender for Endpoint, Endpoint Analytics, and compliance reporting. Ability to analyze and optimize legacy SCCM collections, deployments, and GPOs for the modern cloud-based model.

Soft Skills



Strong communication and stakeholder engagement skills. Ability to lead technical workshops and present migration strategies to business and IT leadership. Excellent troubleshooting, documentation, and knowledge transfer capabilities. Comfortable working independently and within cross-functional teams
Job Type: Full-time

Pay: 3,000.00-3,300.00 per month

Work Location: In person

Expected start date: 01/10/2025

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Job Detail

  • Job Id
    JD3486337
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    London, ENG, GB, United Kingdom
  • Education
    Not mentioned