Job Description

Role Overview

We are looking for a proactive and customer-focused IT User Support Technician to support both internal staff and our external customers. The role will involve day-to-day technical support, maintaining user systems, assisting customers with our online ordering and linen management portal, and overseeing the introduction and ongoing management of RFID technology within the business.

This is a hands-on, dynamic role suited to someone who enjoys problem-solving, communicating clearly, and improving the customer experience through technology.

Key Responsibilities

Customer & Portal Support

Provide support to customers using our

online portal

Deliver clear, friendly technical guidance to non-technical users. Track recurring issues and work with the team to improve portal functionality.

Internal IT Support

Provide basic IT user support to staff across the company Set up and maintain workstations, mobile devices, and network-connected equipment. Support on-site hardware including PCs, barcode scanners, handheld devices, printers, and tablets. Monitor system performance and report issues where needed.

RFID System Implementation & Maintenance

Assist in the roll-out and integration of RFID tracking across our linen operations. Work with vendors and internal teams to test, deploy, and maintain RFID equipment. Train staff on how to use RFID readers, tags, and related software. Troubleshoot and monitor RFID system performance during and after implementation.

General IT Administration

Maintain asset registers for IT equipment. Ensure security best practices are followed Produce help guides, FAQs, and simple training materials for users. Collaborate with management to improve digital processes and operational efficiency.

Key Skills & Experience

Essential:

Previous experience in a User Support, Helpdesk, or IT Technician role. Strong customer service and communication skills. Ability to explain technical information to non-technical users. Experience with Windows operating systems, basic networking, and common office applications. Problem-solving mindset with a proactive attitude.

Desirable:

Experience supporting web-based portals or CRM systems. Knowledge of basic hardware configuration and troubleshooting. Experience in a commercial laundry, logistics, hospitality, or similar operational environment. Degree level education

What We Offer

Competitive salary Training on RFID and our internal systems Opportunity to contribute to major digital upgrades within the business Supportive team and a growing, stable company Career progression opportunities as our technology expands
Job Types: Full-time, Permanent

Pay: From 30,000.00 per year

Benefits:

Company pension Employee mentoring programme Free or subsidised travel Language training provided On-site parking Relocation assistance UK visa sponsorship
Work Location: In person