Job Description

Company description:

The One Point is an industry leading and award-winning managed technology provider, giving organisations of all sizes - across all sectors - a Single Point Of Contact (SPOC) for all of their technology needs.

Job description:

Are you looking to start your IT career within a rewarding and supportive company?

You will work full time within our Technical Support Team with your priorities being

Provision and configure IT hardware for deployment to customers. Diagnose and repair a wide range of hardware issues. Prepare devices with required software and configurations. Collaborate with the wider technical team to ensure smooth delivery of services. Maintain a clean and organised workbench environment.
This posting is for our Hull office with access to public transport links with various bus stops close by should you require these. On-site parking is available.

Qualities

Strong attention to detail and methodical approach to tasks. Excellent communication and teamwork skills. Self-motivated with a proactive attitude. Ability to work under pressure and meet deadlines. Passion for IT and hands-on technical work.

Desired Skills

:

Hardware Provisioning & Configuration

Assemble and configure PCs, laptops, and peripheral devices according to client requirements. Install operating systems, drivers, and essential software packages. Perform BIOS updates and firmware configurations.

Hardware Repairs & Maintenance

Diagnose and repair faults in desktops, laptops, and other IT hardware. Replace defective components such as motherboards, hard drives, memory modules, and power supplies. Conduct routine maintenance checks and performance testing.

Upgrades & Enhancements

Perform hardware upgrades including RAM, storage, graphics cards, and other components. Recommend upgrade paths based on client needs and hardware lifecycle.

Documentation & Reporting

Maintain accurate records of all workbench activities, including build logs and repair reports. Update asset management systems with hardware status and configuration details.

Collaboration & Support

Work closely with provisioning and field support teams to ensure seamless deployment. Provide technical input during project planning and client onboarding.

Benefits:

26 days paid holiday plus bank holidays (increasing with tenure up to 31 days). Health and Wellbeing Scheme (including dependants). Full Salary Sacrifice Scheme. Monthly cross-company breakfasts. Monthly funded team-building and social events (e.g. bowling, darts, go-karting, axe throwing). Protected learning time and funded certifications. Annual staff and partner/spouse away social. Ongoing training and development opportunities. Staff discount or 'at cost' scheme. Opportunity to join The One Point Foundation committee. 1st Class working environment.
Job Types: Full-time, Permanent

Pay: 26,000.00-32,000.00 per year

Benefits:

Company events Company pension Cycle to work scheme Employee discount Health & wellbeing programme On-site parking Referral programme Sick pay
Work Location: In person