Job Description

Information Services Location: Newport, Shropshire TF10 8NB
Salary: 28,778 to 31,236 per annum
The point of entry will be dependent upon relevant qualifications and experience
Post Type: Full Time
Contract Type: Permanent
Closing Date: 23.59 hours GMT on Wednesday 19 November 2025
Reference: CW-2022
Harper Adams University is looking to recruit an IT/AV Technical Specialist. The successful candidate will play a key role in supporting the provision of Information Technology (IT) and Audio Visual (AV) services and facilities to all areas of the University. Including provision of support, associated training/guidance, and technical assistance on the use of:

• Business technologies, IT facilities and services, together with associated and other integrated facilities
• hardware (desktop, laptops, mobile devices, audio and visual conferencing, peripherals, and associated equipment) in support of the business and educational practices to include installations, configuration and setup, repair, troubleshooting, and maintenance
• software applications and operating systems that are either department specific or Commercial off the Shelf (COTS) software

• advocating the Service Desk as a focus of contact for users of the University's IT/AV systems
• undertaking Service Request, Incident, Problem management, and other Service Desk duties.

The post-holder will be required to become part of team routinely providing support 8am to 6pm Monday to Friday during term time (until 5.10pm out of term) on a rota basis and weekend cover once every 9 weeks during term time (approx. 4 times a year). There will be a need to provide out-of-hour support when required for university events and conferences.
Occasionally there is a requirement to work varying core hours, to work in the evenings and/or at weekends for special project implementations or system upgrades and to ensure that service commitments are met.
The Service Delivery Team is based on the main university campus. On occasion there will be a need to work from satellite sites on a rota basis.
If you have any queries or questions or for an informal discussion please contact the IT/AV Service Delivery Manager via email at
Application Procedure:
Please apply online via the Harper Adams e-Recruitment programme at http://jobs.harper-adams.ac.uk submitting your CV and a personal statement outlining your suitability for the role. Your personal statement should clearly demonstrate how your skills, experience, and achievements meet the requirements outlined in the person specification. Applications without a personal statement may not be considered. To be completed by 19 November 2025.
If you do not yet have the right to work in the UK and/or are seeking sponsorship for a Skilled Worker visa in the UK, please follow this link https://www.gov.uk/browse/visas-immigration which contains further information about obtaining the right to work in the UK and details about eligibility for sponsorship for a Skilled Worker Visa Further details:
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