Job Description

Salary

Salary: 34,610 - 41,064 per annum

Contractual hours

35

Basis

Full Time

Job category/type

Professional Services

Date posted

28/11/2025

Job reference

REQ000415

IT Department

The post - ITIL Analyst

As an ITIL Analyst, you will be responsible for overseeing and managing ITIL processes to ensure the efficient and effective delivery of IT services. Your role will involve monitoring the performance of IT services, identifying areas for improvement, and implementing changes to enhance service quality. You will collaborate with various stakeholders to ensure that IT services align with business needs and objectives. Additionally, you will provide support to IT staff on ITIL best practices and maintain comprehensive documentation of ITIL processes and performance metrics.

The successful candidates should have the following:

A bachelor's degree in information technology, Computer Science, or a related field. ITIL Foundation certification. Proven experience in IT service management, with a strong understanding of ITIL/service management processes and best practices, particularly: + Incident management
+ Change management
+ Problem management
+ Asset Management
Prior experience in use of ITSM systems. Strong written and verbal communication skills.

ABOUT US

The University of the West of Scotland is one of Scotland's largest and most dynamic modern universities. Our reach across the country, together with our London campus, means that UWS is a significant force in global knowledge creation, innovation, and a leading provider of undergraduate, postgraduate and research degree education. Our degrees provide students with a transformational experience; equipping them with highly sought-after graduate skills that set them up for global success in world-leading sectors, industries and businesses.

With cutting-edge courses, modern pedagogy and practical knowledge, we enable our students and staff to experience the joy of learning, teaching, research and innovation, and apply their knowledge for the benefit of others.

UWS is officially ranked by Times Higher Education in the top 200 universities worldwide under 50 years old (2024 Young University Rankings)

Our professional services teams are the backbone of UWS, providing robust and innovative solutions to support the vast range of work across learning and teaching, and research and innovation. You will join a supportive and dedicated team, playing a key role in a range of work that will help drive forward our ambition to deliver world-leading research, and graduates who will design, shape and build a new future.

We offer our staff a caring and supportive environment, across five campuses, and a competitive benefits package which includes:

24 days of annual leave, plus a further 12 days for public/university holidays An additional days leave on your birthday

Defined benefit contribution pension scheme (including death in service benefits upon joining the scheme

A flexible approach to working pattern and work-life balance Employee discount scheme across 3,500 retailers Fitness facilities across our campuses Access to a range of health and wellbeing resources, including occupational health, physiotherapy and access to our Employee Assistance Programme Professional, career, and research development opportunities.

Interview Date: Week commencing 12th January 2026

Please note that the appointment will be made on the first point of the salary scale (unless by exception, where evidence would need to be provided).

The University reserves the right to shorten/extend the closing date of any position where a high/low volume of suitable applications are received. Therefore, if you are interested in this role, an early application would be encouraged.

You can find out more about how the University uses your personal data as part of the recruitment process by looking at the UWS HR Applicant Privacy Notice at

www.uws.ac.uk

UWS are committed signatories to the Armed Forces Covenant.

UWS is committed to equality and diversity and welcomes applications from underrepresented groups.

UWS is a "Disability Confident" employer.

University of the West of Scotland is a registered Scottish charity, no. SC002520