Itil Problem Manager & Major Incident Investigator
London, United Kingdom
Job Description
ITIL Problem Manager & Major Incident Investigator
With OneWeb, You\'ll Get To:
- Be part of the technology revolution in Space
- Accelerate your career through fast paced experiential learning and executive-level exposure
- Work with razor-sharp colleagues in a company where people come first
- Drive Customer Experience to the stars
- Own Major Incident investigations presenting findings and conclusions at senior level
- Champion problems in a very dynamic and motivated cross-functional team
What You\'ll Do:
- Own investigations into Major Incidents, creating Post Incident Reviews and presenting them at a senior level
- Manage Problems across all sectors of the production world
- Help develop the Problem Management Process
- Lead on root cause analysis directing tasks to teams and holding them accountable to deadlines
- Prioritise Problems collaboratively with stakeholders
- Ensure related Incidents, Changes and Configuration Items are all correctly associated to Problems
- Manage the Known Error Database
- Manage Knowledge articles related to workarounds & known errors
- Have a good working knowledge of Change Management
- ITIL v3 Intermediate certification or higher
- 5+ years former professional experience in ITIL v3 or V4 frameworks
- MS in computer science, engineering or equivalent
- Major Incident Manager experience
- Experience with satellite communications or telcos
- Experience in ServiceNow / ServiceHub
OneWeb is a global leader in connectivity from Space. We are building a constellation of Low Earth Orbit satellites with a network of global gateway stations and a range of user terminals to provide an affordable, fast, high-bandwidth and low-latency broadband communications services, connected to the IoT future and a pathway to 5G. Find out more at
OneWeb treats the protection of personal data submitted to it seriously. By submitting this application, you agree to the collection and retention of your personal data by OneWeb and acknowledge notice of, and understand the terms of OneWeb\'s (as amended from time to time).
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Job Detail
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Job IdJD2995897
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationLondon, United Kingdom
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EducationNot mentioned