Job Description

ITSM Lead

=============

The advert:

We are seeking a dedicated ITSM Lead to support and enhance our ITSM system (Halo). We aim to transform it from an IT-centric tool into a comprehensive, university-wide solution, creating a unified digital support portal for both staff and students.

You'll lead the way by:

Serving as the primary point of contact for the daily operations of our ITSM system. Collaborating with various university schools and departments to drive the adoption of the ITSM system. Managing the deployment of the ITSM solution across the university.

If you are passionate about service management and eager to contribute to a transformative project, we encourage you to apply.

What you'll bring

With exceptional written communication skills and extensive experience in ITIL and ITSM solutions, you will effectively support our ITSM system while identifying and implementing enhancements. You will also analyse and address future service management requirements stemming from the system's adoption by other teams, strategically managing its development.



It's not just about systems; it's about people. As our ITSM Lead, your outstanding interpersonal skills will enable you to engage with various teams across the university, advocating for a unified service management solution and emphasising the advantages of process automation.


Additionally, you'll:

Have strong analytical and troubleshooting skills, with an emphasis on proactive monitoring and problem resolution. Be motivated, and able to establish timelines and prioritise competing work. hold a degree equivalent qualification in Data Science or Information Technology/Computing.*



For more information about the role please contact Ed Taylor on EMTaylor@CardiffMet.ac.uk.


All applications must be submitted online.


The person specification will be used as a tool for shortlisting; so please make sure you use this information when writing your application. You can find useful hints and tips about how to apply by visiting our

Application Guidance

page.

If you would like to discuss your advert with a member of the recruitment team please contact

staffrecruitment@cardiffmet.ac.uk

for guidance and support.

Further details:

Swydd Ddisgrifiad





Applications may be submitted in Welsh, and an application submitted in Welsh will not be treated less favourably than an application submitted in English.


Should a high volume of applications be received, we may need to close this vacancy early. We therefore encourage you to apply as early as possible.


Cardiff Metropolitan University is proud to be a Disability Confident employer and a signatory of the Armed Forces Covenant.


All applicants with disabilities, or those who are part of the Armed Forces community who during the shortlisting process meet the essential criteria for the role will be progressed to the next stage.


We use the person specification as a tool for shortlisting; so please make sure you use this information when writing your application. You can find useful hints and tips about how to apply by visiting our Application Guidance page.


The University is committed to creating a highly inclusive culture. We offer family friendly and flexible working arrangements and a range of staff networks, forums and events to support and develop our people. We warmly welcome applications from those traditionally underrepresented in the higher education sector.

Why Work Here?

We invite you to join our collaborative community!


Dating back to 1865, we remain rooted in Wales with a global reach, offering you a world of opportunity. Our education, research and innovation deliver positive impact for equality, social inclusion and environmental sustainability, locally, nationally and internationally.

Are you ready to contribute to something remarkable?

Join us in helping us to progress and deliver real change.

Job Details

---------------

School/Unit

Digital & Library Services

Location

Llandaff Campus

Salary

33,966 to 37,099 per annum


Permanent

Post Type

Full Time

Closing Date

Monday 18 August 2025

Reference

IT14EX