Job Description

GOLDBECK SOLAR is a leading provider of turnkey solar systems on commercial roofs and ground mounted utility scale PV power plants. With our team of dedicated employees, we develop, plan, build, operate and finance photovoltaic systems in Germany, Europe and worldwide - tailor-made with a standardized approach.
What you can expect:
We are looking for a proactive and service-oriented IT Support Specialist to ensure smooth day-to-day IT operations for our employees. In this role, you will act as the first point of contact for technical issues, support our standard IT tools, and collaborate closely with higher support levels to maintain a secure and efficient IT environment.
Tasks:

• First-level IT Support for incidents and service requests (Service Desk, ticket handling, end-user support)
• Managing user accounts and devices, including hardware, software, and MFA
• Escalation and coordination of incidents with 2nd and 3rd level support
• Maintenance of documentation and knowledge base articles
• Support the implementation of IT security policies and compliance standards
• Assist with user onboarding and offboarding processes

Profile:

• At least three years of experience in IT support or a similar technical role
• Completed IT-related vocational training or equivalent practical experience
• Solid understanding of Windows clients, common office applications, and basic networking
• Strong communication skills in English; German and Italian are a plus
• Hands-on approach, problem-solving skills, and customer-focused approach
• Ability to work independently while collaborating effectively with the broader IT team

Benefits:

• Open, trusting and professional cooperation with a focus on success and enjoyment in daily work
• Cooperation with a highly trained team in a dynamic, international market
• Excellent conditions for independent work as well as exciting and challenging topics

Skills Required