Job Description

Job Advert

Location: Grantham (Onsite)

Shift Pattern: Differing shifts between 8-4 and 9-5 Monday to Friday on a Rota Basis

Salary: 25,396.80

Here at PayPlan, we are growing our teams! If you have strong communication skills, ideally over the phone, and take pride in providing excellent customer service we would love to hear from you!


Ready to join? Read on to find out more about this role.

What would you be doing as an IVA Statutory Reporting Officer here at Payplan?

An IVA Statutory Reporting Officer is responsible for reviewing cases and providing accurate and relevant information in the various reports required as part of the IVA regulations and best practice.

As an IVA Statutory Reporting Officer at PayPlan you will:

Monitor & maintain a case load on a daily basis, working within service level agreements Ensure that client and creditor information is entered and updated accurately, covering all relevant details Check modifications and clauses have been addressed and reported correctly Ensure required reports are sent in a timely manner in line with requirements Take responsibility for your output, managing your caseload or diary.

About You:

Attention to detail Strong negotiation skills Ability to work autonomously and prioritise workload Excellent communication skills Excel skills preferred but not essential

Who are PayPlan?

We believe that everyone should to be treated with empathy and respect, especially when dealing with sensitive financial situations. Our goal is to help people who are in debt by providing them with free debt advice and solutions that are tailored to their individual circumstances. We are proud to help and support our clients through their journey and in turn are committed to making a positive impact on their lives.

Why work at PayPlan?

We are dedicated to making a difference in the lives of those in need and we would love for passionate, empathetic and understanding colleagues to join us in our mission. If you are customer-focused, an excellent communicator with good listening skills, and share our values of empathy, respect, and making a positive impact, then we would love for you to be a part of our team. With access to a range of employee benefits, a supportive work culture, and opportunities for personal and professional growth, we offer more than just a job - we offer a rewarding career. Come join us and make a difference in people's lives whilst enjoying what you do!



If this sounds like the role for you, apply now or get in touch if you'd like further information. If you require any adjustments to assist you in applying, please contact HR@totemic.co.uk



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