Job Description

Why Join Us:

Due to continued growth, we are based at our Redditch site on a permanent basis.
About the Job:

You will be responsible for proactively managing and mitigating risks associated with Service Level Agreements (SLAs) for field engineer visits related to the successful completion of WO. This role ensures that all work orders are completed within the agreed timelines, and any potential delays are identified and addressed before they result in SLA breaches. The Jeopardy Manager works closely with the planning, engineering and HD customer service teams to ensure seamless operations and improved customer satisfaction. High level report collation will be required to illustrate this.
To be successful you will have::

You'll be a confident, self-motivated, empathetic individual with strong communication skills. You'll be detail conscious with a strong focus on achieving a high level of customer service. You'll be capable of handling sensitive and confidential information capturing this onto multiple IT systems whilst working with conflicting deadlines.

Strong Analytical Skills: Ability to analyse complex data and identify trends, risks, and opportunities.
Problem-Solving: Capable of quickly identifying issues and developing effective solutions.
Communication: Excellent verbal and written communication skills, with the ability to convey complex information clearly and concisely.
Attention to Detail: High level of accuracy and attention to detail in monitoring SLAs and managing risks.
Leadership: Ability to lead and influence cross-functional teams to achieve operational goals.

Qualifications:
5 GCSE'S above grade C including English and Maths
Knowledge of field-based planning & scheduling operations is preferable including good knowledge of CAFM, web-based software, IT best practices, industry trends and customer service delivery.
Understanding and experience of the retail industry desirable

Technical Skills:
Proficiency in using service management software, scheduling tools, and CRM systems.
Competent using excel and experience with data analysis tools preferable.

This is a 40-hour per week role, working 7am - 7pm across 7 days, therefore flexibility is required.

For this role you'll have experience of working within a fast-paced time pressured customer service role, within any industry and sector!

In return for your hard work we would offer you:

Salary: 35,000 per annum, depending on experience Up to 4% discretionary bonus scheme, subject to achievement of targets 25 days annual leave + Bank Holidays Generous contributory pension scheme of matched contributions between 5% and 6% Life Assurance Learning & Development opportunities Funded Training Sponsorship Scheme Cycle to Work Scheme Healthshield Scheme
At Arcus we are passionate about individual development which is why we are proud to offer industry leading Learning & Development opportunities to all our staff across our organisation

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