Job Description

Are you looking for a career where you can deliver fantastic customer experiences?

We are insurance replacement specialists in Bath, acting on behalf of national insurance companies to resolve claims on damaged or lost jewellery items. Within our Personal Jewellery Service team we undertake a variety of tasks; from explaining the insurance claims process to our customers, handling and processing jewellery orders, through to offering replacement items and arranging customer visits and deliveries.

We assess and validate a variety of household insurance claims, from claims for theft or fire through to items that have been accidentally lost or damaged. As a Claims Handler you will take ownership of the customer experience to deliver a first class service, while ensuring the claim is settled in line with our Client's requirements and the customer's insurance policy.

Skills we would like you to have. . . . .

Experience within a Sales or Customer Service role Customer focused A professional and friendly telephone manner Excellent communication and interpersonal skills The ability to work to deadlines and achieve results under pressure Ability to work as part of a team Ability to work on own initiative Flexibility Computer literate Jewellery and insurance experience desired but not essential
Successful candidates will be fully trained in all aspects of insurance claims management of jewellery items.

Please submit a covering letter and CV detailing your relevant experience.

Please note that this role is based on site in our Bath office.

Job Types: Full-time, Permanent

Pay: 24,000.00 per year

Benefits:

Casual dress Employee discount Store discount
Education:

GCSE or equivalent (required)
Work Location: In person