Job Description

We are looking for a Jewellery Sales Advisor in our Hatton Garden showroom in London to deliver exceptional service, resolve inquiries, and drive sales by promoting our products. The ideal candidate will be highly motivated, with a strong background in sales and customer service. They should possess good knowledge of jewellery manufacturing processes and stock control. An interest in social media would be an advantage!

We seeking someone with excellent communication, problem-solving, and negotiation skills, coupled with a deep understanding of the jewellery industry and its products. The successful candidate should demonstrate effective time management, working efficiently and collaboratively with internal and external colleagues and clients.

Role Responsibilities

Ensuring interactions are logged and orders are placed on the system correctly. Advising customers on components and manufacturing suitability. Resolving customer complaints and concerns. Maintaining own jewellery knowledge and an understanding of the products. Collaborating with Birmingham colleagues to resolve issues or to enhance the customer's journey Responding to customer feedback making sure all key stakeholders are informed.

Candidate Requirements - Behaviours & Competencies

Emotional Intelligence:

Ability to understand and manage emotions effectively, demonstrating empathy, self-awareness, and patience when interacting with customers and colleagues.

Communication Skills:

Verbal: Clear, confident, and professional communication with customers and internal teams. Written: Strong email and documentation skills with excellent attention to grammar and clarity. Active Listening: Ability to fully engage with customers to understand their needs and provide effective solutions.

Adaptability & Resilience:

Ability to stay calm and professional under pressure, adapt to changing priorities, and work efficiently in a fast-paced environment.

Teamwork & Collaboration:

A proactive team player who fosters a positive work environment and collaborates effectively with colleagues across departments.

Attention to Detail:

Ensuring accuracy in customer orders, data entry, and correspondence to maintain high service standards.

Customer-Centric Mindset:

Passion for delivering outstanding service, taking full ownership of customer queries, and ensuring satisfaction at every touchpoint.

Problem-Solving & Initiative:

Proactively identifying potential issues, proposing solutions, and taking the initiative to improve customer experiences.

Negotiation & Persuasion Skills:

Confidently promoting products, overcoming objections, and influencing customer decisions in a professional and ethical manner.

Time Management & Organisation:

Ability to prioritise tasks effectively, meet deadlines, and maintain high levels of productivity without compromising quality.

Qualifications and Education

Experience in manufacturing production processes and stock control Maths equivalent to GCSE C grade or above. Adept at using Customer Relationship management systems (CRM) Jewellery Product knowledge is an advantage.

Other details

Location:

London, Hatton Garden, 5658 Leather Lane, EC1N 7TP

Salary:

Negotiable/dependent on experience

Working Hours:

37.5 hours per week, 08:30 - 16:30 Monday - Friday (no weekend working)

Benefits:

24 days per annum, plus 8 bank holidays (increasing incrementally by 1 day at 3, 6 & 9 years' service to a total of 27 days) Holiday exchange - ability to buy or sell an additional 5 days holiday per year Workplace pension with Scottish Widows Life assurance (paying out 4 x gross annual salary) Profit related bonus scheme Health benefits, including access to a health care cash plan with BHSF and an employee assistance program + GP appointments via Sage Benefits application Retails discounts via Sage Benefits application. Interest free loans for parking permits. Staff assisted purchase scheme - enabling staff to purchase products and repay over 12 months, interest free. Eye test vouchers with Specsavers Cycle to work scheme
Job Types: Full-time, Permanent

Benefits:

Additional leave Bereavement leave Company pension Cycle to work scheme Employee discount Free flu jabs Health & wellbeing programme Life insurance Referral programme Sick pay Store discount
Schedule:

8 hour shift Day shift Monday to Friday
Work Location: In person

Application deadline: 14/07/2025