Job Description

At Wongs, our philosophy lives in every member of our team - including our Jewellery Sales Executives, who play a crucial role in delivering excellence, elegance, and unforgettable customer experiences every day.

At the heart of Wongs' vision is a commitment to exquisite service delivered in a fun, friendly, and professional way.

Founded in 1979, Wongs has over 45 years of history in Liverpool and will soon take its award-winning brand to Manchester. Our mission is to make buying jewellery an inclusive, enjoyable, and memorable experience - and our onsite workshop plays a vital role in delivering that.

Why Join Wongs?

We don't just sell jewellery - we help customers celebrate life's most meaningful moments. As part of the Wongs family, you'll be working in a dynamic, professional, and supportive environment where your efforts truly matter.

We're proud to be recognised as:

Great Place to Work 2024 Merseyside Independent Business Awards: Retail Business of the Year & Overall Winner 2024 Professional Jeweller Award Winner: Retail Team of the Year 2024 Retail Jeweller Award Winner: Marketing/Social Media Campaign of the Year 2024 County Brides Northwest Wedding Awards: Best Jeweller 2025 NAJ Awards: Workshop Professional of the Year 2023
We are known as the place "Where Liverpool gets engaged," and now you can be part of that story too - right from our flagship Liverpool showroom.

About the Role:

We are looking for a Full Time Jewellery Sales Executive to join our talented and award-winning team. Whether you have experience in jewellery sales or come from a high-end or luxury retail background, this is your chance to grow your career with an industry leader.

You will be the face of Wongs - greeting customers with a warm smile, guiding them through their journey, and helping create memories that last a lifetime.

What We're Looking For:

Experience in jewellery sales and a JET qualification is preferred, but not essential. More importantly, we're looking for someone who is:

Positive, smiling, and confident with a customer-first attitude Willing to work hard and take pride in their role Social media savvy and happy to promote our brand online Well-presented with a smart, professional appearance Passionate about delivering outstanding service Driven, focused, and eager to succeed

Key Responsibilities:

Provide exceptional service to every customer in-store and via online sales channels Offer expert guidance on product ranges, bespoke jewellery, and engagement pieces Build genuine relationships that lead to trust and loyalty Collaborate closely with other team members and departments Maintain excellent showroom presentation at all times Use social media to support client communication and marketing efforts Handle sales processes from enquiry to aftercare with care and efficiency

Expectations & Ways of Working:

Communication & Order Updates:

Proactively share customer updates and follow-ups Communicate any issues clearly and early Keep internal systems and notes accurate and professional
Timekeeping & Punctuality:

Arrive on time, looking sharp and ready to shine Respect daily schedules, client appointments, and team responsibilities
Proactivity & Productivity:

Make use of quieter moments to prep, learn, and connect with clients Look for ways to contribute positively, both on and off the sales floor
Work Ethic & Focus:

Remain focused and engaged throughout your shift Take responsibility for your role and results
Workspace Organisation:

Help maintain a clean, welcoming, and luxury retail environment Treat the showroom like your own - because your presence sets the tone

Ready to Join Us?

If you're excited about beautiful jewellery, professional service, and helping people mark life's most important moments, we'd love to hear from you. Apply now to become part of the Wongs story.

Benefits:

Company events Generous Employee discount Bonus Scheme Free Uniform Access to Employee Assistance Program Opportunity to participate in Charity/Volunteer Events 28 days Holiday (Pro rata) that increases with service Health and Wellbeing Focus Family Friendly Policies in place

PREVIOUS APPLICANTS ARE WELCOME TO APPLY

Job Types: Full-time, Permanent

Pay: 18,500.00-25,000.00 per year

Additional pay:

Bonus scheme Commission pay
Benefits:

Employee discount Store discount
Schedule:

8 hour shift
Ability to commute/relocate:

Liverpool L1 6DS: reliably commute or plan to relocate before starting work (required)
Application question(s):

Have you achieved a minimum of 5 GCSE's Grade C (Grade 4) or equivalent, including Maths and English
Experience:

Luxury Sales: 1 year (preferred)
Work Location: In person