Job Description

Purpose of the Role

To take full ownership of end-to-end job execution from contract sign-off to project completion -- combining operational planning, procurement oversight, contractor management, and cross-team coordination. This role ensures that every job is delivered on time, within budget, and to the highest standards, while also driving down costs through supplier negotiations and enforcing delivery accuracy. This is the key operations leadership role within the business, ensuring process reliability, commercial control, and customer satisfaction.

Key Responsibilities

1. Project Ownership & Delivery Execution

Oversee all post-contract operational execution -- from site survey to job completion.

Coordinate with architect, procurement, installation, and sales teams for project readiness.

Track and update job-specific installation schedules, from groundwork to handover.

2. Planning, Scheduling & Visibility

Maintain weekly installation plans across all jobs with deadlines and lead times.

Implement resource forecasts, monitor job durations, and identify timeline risks.

Lead weekly "Sales Commitment" meetings with project teams and feed real-time updates into dashboards.

3. Procurement, Supplier Control & Material Logistics

Receive and review surveys within 3 days of contract signing.

Send surveys to 2+ suppliers to secure best price; ensure delivery and product specifications are met.

Reduce quote costs by 10-20% through negotiation and supplier accountability.

Ensure materials are received complete, undamaged, and on time -- follow up on discrepancies within 48 hours.

4. Cost Control & Budget Governance

Monitor all job-specific costs including materials, contractors, equipment hire, and waste removal.

Raise and maintain PO numbers per job, ensuring full budget alignment and margin checks.

Identify underpriced jobs pre-production and stop/pause them until approved correction is made.

Track savings achieved from better procurement and control usage of resources like skips.

5. Contractor Oversight & Site Quality

Manage subcontractors and fitting teams to ensure quality and compliance.

Ensure jobs are executed per architect and customer expectations.

Enforce WMDG site standards: PPE, signage, branding, drive protection, clean-ups.

Monitor on-site waste, avoid over-ordering, and schedule frame collection/skips.

6. Customer Coordination

Be the main customer-facing operational point from project start to finish.

Provide milestone updates, manage expectations, and flag delays or changes in writing.

Perform final quality checks and confirm satisfaction before handover.

7. Warehouse & Delivery Prep

Ensure organised storage by assigning areas to each job.

Confirm that all items needed for a job are loaded into the fitters' van without omission.

Oversee warehouse cleanliness and regular waste collection.

8. Communication & Reporting

Submit daily updates to office and weekly job reports for senior review.

Keep dashboard and Trello boards updated for visibility across departments.

Liaise with procurement lead, installation managers, and project managers to close all loops.

KPIs (Key Performance Indicators)

Survey Received & Reviewed - 100% within 3 days of contract

Jobs Cost-Tracked - 100% jobs with PO and spend logs

Procurement Savings - Min 10-20% per job vs list price

Installation Schedule Accuracy - 100% jobs scheduled & updated weekly

Cost Overrun Flagging - 100% reported within 48 hrs

Supplier Delivery Compliance - 0 incomplete/damaged deliveries

Site Standards- 100% compliance (PPE, signage, uniforms)

Skip Usage - Max 1 per job/week

Internal Communication - Daily job updates + weekly reports

Customer Satisfaction - 90%+ satisfaction at handover

Jobs Delivered On Time - 90% or above

Job Handover Completeness - 100% with documentation

Required Skills & Attributes

Operational leadership experience in construction or home improvement

Strong commercial awareness with procurement & cost control skills

Proactive problem-solver with hands-on execution mindset

Excellent communicator, team leader, and customer liaison

Comfortable working across departments and under tight timelines

Tech-savvy: experience with HubSpot, Excel, Trello, PO systems preferred

Job Types: Full-time, Permanent

Pay: 24,420.00-55,124.38 per year

Benefits:

Bereavement leave Free parking On-site parking
Experience:

Home Improvement / Construction: 1 year (preferred)
Work Location: In person