Job Description

JOB INFORMATION

Journalism Skills Academy training co-ordinator

Reports to: Journalism Skills Academy manager

Location: Office-based, Newport, Saffron Walden, Essex

Salary: Up to 30,000, depending on experience

Hours: Full-time, permanent (part-time and flexible working considered)

Do you have strong administration and customer service skills, an interest in journalism and the media, and a passion for high-quality professional training and development?

The National Council for the Training of Journalists (NCTJ) is seeking an organised and proactive training co-ordinator to support and deliver its Journalism Skills Academy (JSA) training programmes.

This is an exciting opportunity to work at the heart of professional journalism training, supporting learners, trainers and clients while helping the NCTJ achieve its charitable objectives.

We offer a competitive salary of up to 30,000 (depending on experience), alongside an excellent benefits package including a five per cent employer and employee pension contribution, 25 days' annual leave plus bank holidays, a discretionary bonus and life cover.

Job objectives

The training co-ordinator will:

Build and manage strong relationships with learners (including distance learning and CPD learners), delivering excellent customer service and promoting wider training opportunities to position the NCTJ as a career-long training provider Provide end-to-end administration and coordination for all training activity, including open courses, corporate and bespoke programmes, refreshers and tutor workshops Support the commercial growth of the Journalism Skills Academy by driving sales of distance learning and other training products Undertake key administrative duties for the JSA, including book sales and training orders
Key responsibilities

1. Learner, customer and trainer relationships

Act as the first point of contact for existing and prospective learners, delegates and clients Respond efficiently and professionally to enquiries by phone and email to ensure a high-quality customer experience and minimise lost sales Actively promote JSA training opportunities to existing customers, in line with sales KPIs Maintain and update the customer database, ensuring HubSpot records and lists are accurate Manage the customer feedback process, ensuring feedback is collected, reviewed and shared appropriately
2. Training administration and course delivery

Coordinate the end-to-end administration of all training activity, including open courses, bespoke courses, tutor workshops, exam refreshers and webinars Follow established processes and workflows, identifying opportunities for improvement where appropriate Liaise with trainers and clients to support the delivery of bespoke training programmes Manage the open course schedule in consultation with the Head of the JSA, ensuring the website and dashboards are kept up to date Prepare and distribute trainer briefs, delegate briefs and feedback forms Liaise with delegates to ensure a smooth and professional training experience Support contract administration in collaboration with the Head of the JSA Raise invoices and monitor payments, working closely with the finance officer and JSA manager
3. Sales and commercial growth

Proactively identify opportunities to upsell training products to existing customers, aligned with monthly targets Secure new distance learners by responding promptly to enquiries and following up on previous leads Support bookings for tutor workshops, refreshers and open courses, working with marketing, communications and awarding teams Identify potential high-value customers and escalate opportunities to the Head of the JSA Manage distance learning registrations and income, ensuring invoicing is handled efficiently
4. JSA administration

Administer book sales, including individual and bulk orders and stock management Process all training orders via the website and maintain accurate spreadsheets Produce a weekly sales update for the senior management team Coordinate tutor support bookings
5. Internal collaboration

Build positive and effective working relationships across the NCTJ, particularly with the business development team Communicate clearly with colleagues on matters relating to distance learning, workshops and training delivery
6. General duties

Assist with day-to-day office administration, including answering general telephone enquiries Represent the NCTJ at external meetings and events as required Undertake additional duties appropriate to the role
Why join the NCTJ?

This is a fantastic opportunity to play a key role in journalism training and development within a respected and impactful charity. You'll work in a supportive, goal-oriented environment that values collaboration and innovation, building relationships with learners from leading media organisations as well as experienced educators and trainers.

Your work will directly support the development of high-quality journalism across the UK.

Benefits package

Salary up to 30,000, depending on experience Pension: 5% employer and 5% employee contribution Annual leave of 25 days plus bank holidays Discretionary bonus based on organisational performance Life cover Training and career development
Application process

To apply, please submit:

A CV (maximum two pages) A cover letter (maximum one page), addressed to Jennifer Cheng, head of business development, outlining how your skills, experience and competencies meet the requirements of the role
Applications should be emailed to june.lewis@nctj.com by Monday 12 January.

Shortlisted candidates will be invited to interview before the end of January.

We look forward to receiving your application.

Job Type: Full-time

Pay: Up to 30,000.00 per year

Work Location: In person