Job Description

ABOUT US
We are a globally acclaimed people agency, but we are more than an agency-- we are the industry-leading staffing partner that transforms connections between people and brands into unforgettable experiences.
Award-Winning Excellence: Standing tall as an industry leader, Elevate redefines brand-consumer relationships with positive human connections and high-impact experiences.
Global Presence: With strategic offices in London, Paris, Berlin, Atlanta, and LA and a network of partner agencies spanning the globe, Elevate is your unparalleled global events staffing agency. Our partnerships include collaborations with industry giants such as Formula 1, Meta, Disney, Coca-Cola, Octagon, Jack Morton, On Location, and more.
Innovation: Elevate doesn't just keep up; we lead the way in staffing, using innovation and insight to create extraordinary moments.
More Than Staffing: Elevate goes beyond staffing. ESG and DEI are at the absolute forefront of everything we do. Our industry-leading, data-driven reporting tool, , provides real-time insights backed by over 250 individual data points empowering, brands to understand and connect with their consumers.
ELEVATING PEOPLE & PURPOSE
As a people-centric agency, we pride ourselves on the authenticity and individuality of our team--a true reflection of our People-People Company Value. Our commitment to goes beyond words, with concrete actions in our social and environmental initiatives. We firmly believe in the importance of inclusive organisations, and the staffing industry, and we're proud to be at the forefront of this movement.
Fairness is at our core. We believe in hiring the best person for the job and valuing our team's diverse mix of cultures, perspectives, skills, and experiences. We absolutely welcome applications from anyone with a disability and ask you to indicate if you require any adjustments during the interview or application process so we can support you.
THE ROLE
The full job description will be shared during the first interview round. This is a full-time maternity cover role, starting on the 19th January 2026, offered as a fixed-term contract for a minimum of 9 months and up to 1 year. The role of the Business Director is to head up all company operations and covers 6 primary areas of focus: * Manage all teams within the market being the decision maker.

• Manage and track markets P&L making informed decisions as per budgets set.
• Drive great culture aligned to our company values promoting an environment where high performers can prosper.
• Support the sales function in all major pitches and participate in the strategic planning of the sales department, helping to identify our strengths and weaknesses and areas for opportunities.
• Drive our Client Services team to build strategic growth and partnership with clients while delivery best in class services and optimising profitability.

• Ensure the Staffing Department delivers based on our key objectives of fulfilment, compliance, recruitment, and quality.
• Create operational efficiencies across all departments to enable profitable and sustainable client growth.
• Be a great ambassador to our global initiatives.

This role will act as the market lead, providing exceptional leadership toall employees and will be accountable for the day-to-day operational management. Principally, the Business Director will own the implementation of the company vision related to client partnerships and new business. Establishing a department focused on partnering with major brands, agencies and government, directly and at scale. Managing this evolution through a clear roadmap to achieve company objectives, and one that involves, nurtures and motivates our future leaders in the business.
ROLES & RESPONSIBILITIES
You will act as the glue between the departments and will need to ensure they are all working efficiently together to deliver on our business objectives.

• Lead the team with a growth mindset and foster a culture aligned with company values and vision - maintaining an 8+ engagement score across teams.
• Set up objectives with all department subheads and assist in setting up the objectives for their own team in collaboration with our HR function, so it is aligned with the business vision and objectives.
• You will lead the monthly capacity meetings and report to the CEO/COO, highlighting area where support is needed in the short, medium and long term to allow for the most appropriate resources to be accounted and budgeted for.
• Support the sales function in all major pitches and participate in the strategic planning of the sales department, helping to identify our strengths and weaknesses and areas for opportunities.
• Monitor the existing working process between the CST, New Biz and Finance teams to ensure it leads to build out profitable, ops ready solutions prior to deal close.
• Drive our Client Services team to build strategic growth and partnership with clients while delivery best in class services and optimising profitability.
• Accountable for forecasting oversight and accuracy (confirmed won business) for all client work.
• Foster strong and mutually beneficial relationships with existing clients by ensuring regular communication, addressing their needs and concerns at top level, and providing exceptional customer service. Develop a deep understanding of clients' business objectives, industry trends, and challenges to identify opportunities for growth and partnership.
• Collaborate with the Client Services team to develop strategic account plans for key clients. Identify growth opportunities, set clear objectives, and outline action plans to maximize client satisfaction, retention, and revenue generation. Continuously review and adapt account plans based on evolving client needs and market dynamics.
• Ensure the Staffing Department delivers based on our key objectives of fulfilment, compliance, recruitment, and quality.

• Support the Staffing Lead in drafting and following an effective recruitment strategy to attract top talent and address staffing needs across the organization. Conduct market research to understand industry trends, competitor practices, and candidate preferences. Utilize a variety of sourcing channels, including job boards, social media, networking events, and employee referrals, to reach a diverse pool of qualified candidates.
• Create operational efficiencies across departments to enable profitable and sustainable business growth.
• Own the Operational efficiency plan, leading a QEW (Quarterly Efficiencies Workshop) creating measurable initiatives that increase delivery efficiency month on month.
• Foster collaboration and communication among different departments to break down silos and promote cross-functional efficiency. Encourage knowledge sharing, joint problem-solving, and interdepartmental initiatives to leverage expertise, eliminate duplication of efforts, and streamline processes that span multiple teams.

REQUIREMENTS, SKILLS & EXPERIENCE

• Be able to step away from the day-to-day and have a top-level view of the business operations and growth.
• Lead the team and the business with a positive mindset and composed attitude at all times.
• Proven experience in a client service /business leadership role within an agency with experience within the event staffing sector.
• Track record of growing leading world-class teams delivering excellence for blue chip brands.
• Experience in managing large portfolios of client work.
• Pro-active growth mindset capable of foreseeing issues and dealing with resolution without significant management supervision.
• Well-developed interpersonal skills and experience in interacting and building trusted relationships with stakeholders at all levels.
• A first-class listener and communicator, with a willingness to confront issues and make decisions.
• Commercially savvy approach with demonstrable financial and problem-solving acumen.
• Strong project management skills with a dedication to timelines
• Numerate with some exposure to financial systems and processes.
• Honed project management skills including time management and a high attention to detail.
• Excellent communication, negotiation and presenting skills.
• Ability to work as a team with senior stakeholders.

SALARY AND BENEFITS
This role offers a salary between EUR50,000 EUR60,000, depending on experience. The full job description will be shared during the first interview round. This is a full-time maternity cover role, starting on the 19th January 2026, offered as a fixed-term contract for a minimum of 9 months and up to 1 year.
Elevate also has an incredible benefits package covering health and wellbeing, work environment and culture, development and financial support. Some of our benefits include:

• Contribution to fitness kit
• Flexible working opportunities - hybrid working with 3 days per week in the office
• Contributions to your home office environment
• Summer and winter company parties
• A very competitive holiday allowance
• Charity and volunteering days
• Access to therapy and mental health first aiders
• Financial advice
• Pension scheme
• Perkbox access

Job description is not all inclusive. Elevate reserves the right to amend this job description at any time.
Ready to Elevate Your Career? Apply Now and Be Part of Something Extraordinary! #ElevateYourCareer #JoinUsNow

Skills Required